IT Service Desk Analyst

My3Tech Inc

Service Desk Analyst

Location: Hybrid, MI 48341

Duration: 12+ Months

Client: Oakland County, (Department of Information Technology)

New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.

Duration of project: 1+ Year

Experience: 3+ Years

Candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.

Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required.

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the IT Service Desk Analyst in Oakland, MI vacancy

IT Help Desk Technician
$17.43 - $20.5 per hour
...IT Help Desk Technician Job Category: Skilled Requisition Number: ITHEL003065 Description What we are looking for: As a Certified... ...this position is someone who takes pride in their customer service skills and is willing to go the extra mile to support our...
Suggested
Hourly pay
Temporary work
Work at office
Local area
Remote work
CNS Healthcare
Pontiac, MI
14 days ago
Business Analyst
...Business Analyst We are seeking 2 detail-oriented and results-driven Business Analysts to join our teams. The ideal candidate will bridge the gap between business needs and technology by analyzing business processes, identifying areas for improvement, and delivering...
Suggested
My3Tech Inc
Oakland, MI
2 days ago
CRM Business Analyst
...CRM Business Analyst The CRM Business Analyst will work closely... ...technology leaders as both an IT analyst and business liaison.... ...application to support the onsite service offering for the Service &... ...documentation & training to Level I Help Desk support for common user...
Suggested
Talent Management Plus, Inc.
Oakland, MI
2 days ago
Automotive Coatings Technical Field Specialist
PPG in Lake Orion, MI, is seeking a Technical Service Representative to ensure customer satisfaction in our Automotive Coatings division. The role involves providing outstanding customer service, supporting onsite PPG teams, and engaging with customers to resolve issues...
Suggested
PPG
Lake Orion, MI
2 days ago
ICT Business Systems Analyst - Fleet
...The ICT Business Systems Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business... ...or a related field. * Minimum 5 years of working experience in IT Systems, with experience in Salesforce * Proven experience as a...
Suggested
Work experience placement
Stellantis NV
Auburn Hills, MI
4 days ago
IT Business Systems Analyst - Accessories
...Mopar is seeking a detailoriented and collaborative IT Business Systems Analyst to support the planning, launch, and lifecycle management of Mopar Accessories across dealer, retail, and digital channels. This role partners closely with Accessories Product Management, Operations...
Stellantis
Auburn Hills, MI
22 hours ago
ICT AI Business Analyst/Data Analyst
...Role Summary The AI Business Analyst (AI BA) bridges business stakeholders and technical teams to identify, define, and deliver AI/ML... ...business area supported (e.g., finance, supply chain, customer service, manufacturing, healthcare). BA/PM certifications (CBAP, PMI...
Stellantis
Auburn Hills, MI
2 days ago
Job Network Support Analyst
...responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the... ...services and entertainment. Overview Motivated… make IT happen! Sentinel Technologies, Inc. has been rated a top workplace...
Full time
Temporary work
Monday to Friday
Flexible hours
Sentinel Benefits
Auburn Hills, MI
1 day ago
IT Support Specialist
...The IT Support Specialist sets up, manages and troubleshoots the technology systems that MERSINO uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software, and tracking the data and communications...
Work at office
Remote work
Kaav Inc.
Auburn Hills, MI
1 day ago
IT Support Specialist
...It Support Specialist The IT Support Specialist sets up, manages and troubleshoots the technology systems that MERSINO uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software, and tracking...
Samprasoft
Auburn Hills, MI
3 days ago
IT Support Specialist
$55k - $80k
...opportunity We're seeking a versatile IT Support Specialist to provide technical... ...customers. This role combines internal help desk responsibilities with customer-facing... ...skills and attention to detail Customer service mindset with patience and professionalism...
Work at office
Local area
Remote work
Monday to Friday
Flexible hours
Snout
Troy, MI
22 hours ago
Help Desk Technician - Auburn Hills, MI
...Help Desk Technician Location: Auburn Hills, MI Duration: Long-term Rate: DOE US Citizens, GC, EAD (H4, L2), E3 TN visa holders... ...Needed Professional work history or training with a focus on IT or automotive systems Customer contact experience Self-motivated...
Immediate start
Staffing the Universe
Auburn Hills, MI
2 days ago
IT Support Technician
...job Shape the future of ARaymond as part of our global IT Support Community. Join a team at the core of our daily operations... ...In this role, you will deliver high-quality IT support services that help us meet our defined service level commitments. Your mission...
Work at office
Remote work
Worldwide
A Raymond Inc
Rochester Hills, MI
3 days ago
Business Systems Analyst 2
$54.91k - $72.3k
...digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis... ...Epsilon is seeking a Business Systems Analyst 2 (BSA 2) to serve as a subject matter expert... ...a key liaison among business partners, IT/Development teams, and analytics groups....
Temporary work
Freelance
Work at office
Local area
Worldwide
Flexible hours
3 days per week
Publicis Groupe Holdings B.V
Troy, MI
3 days ago
Help Desk Technician
...Help Desk Technician Join Mercantile Bank as a Full Time Help Desk Technician and embark... ...for delivering exceptional customer service. This position will be located in Troy, MI... ...primary point of contact for internal bank IT Help Desk support, promptly addressing incoming...
Full time
Monday to Friday
Flexible hours
Shift work
Mercantile Bank
Troy, MI
2 days ago
Technical Support Representative
...truck drivers, shop foremen, dealership technicians, or warranty analysts. They will assist in troubleshooting and diagnosing technical... ...age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected...
Insight Global
Auburn Hills, MI
3 days ago
Technical Support Representative
...involving various platforms. If you enjoy solving problems, working with customers, staying organized, and being part of a proactive, service-driven team-this is the role for you. You'll work 9-hour shifts within our 8a to 8p Eastern Time standard coverage model. *...
Local area
Remote work
Flexible hours
Shift work
Weekend work
Weekday work
Atlas Copco Tools & Assembly Systems LLC
Auburn Hills, MI
3 days ago
Technical Support Specialist
...01(k) Dental insurance Health insurance Vision insurance BizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. You will be responsible for the support of technology requests across our clients...
BizFlex IT Support Software
Troy, MI
2 days ago
Technical Support Representative
...truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing... ...experience with knowledge and understanding of automotive systems, service and repair, terminology and components o Hands on Experience...
Insight Global
Pontiac, MI
3 days ago
Service Desk Representative
...Job Title: Service Desk Representative Location: Rochester Hills, MI 48309(Remote) Shift: 10 am - 7 pm(Mon - Fri) Duties: Provide... ...Technology related), and Information Technology/Support industry certifications. Certification in IT Service Management...
Remote work
Shift work
HonorVet Technologies
Rochester Hills, MI
2 days ago
IT Specialist - Full Time
...currently seeking motivated candidates for an IT Specialist at our Home Office in Auburn... .... Investigate and resolve IT Help Desk tickets. Perform core system maintenance... ...commitment to internal and external member service is required. ~ Attentive to detail. ~...
Full time
Temporary work
Work at office
Local area
Home office
Flexible hours
Genisys Credit Union
Pontiac, MI
3 days ago
IT Specialist
...greatness. Role: Shape Process Automation (SPA) is seeking an IT Specialist (SPA NA) to join our IT department. In this entry-... ...time zones. Track all IT issues and requests using the IT Service Desk System; Ensure that all Service Desk requests receive fast and...
Work experience placement
Work at office
Local area
Remote work
Work from home
Flexible hours
Shape Process Automation
Auburn Hills, MI
22 hours ago
IT Helpdesk Specialist (Contract)
...applications. Come join the leader in advanced EV batteries! Summary: IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees. Responsibilities: Provide direct customer service...
Contract work
Local area
Remote work
LG Energy Solution Michigan, Inc.
Troy, MI
1 day ago
MSP IT Specialist
...professional with advanced scripting capabilities, specifically in VBScript, to lead and operationally supervise an IT team supporting the Mortgage Servicing Platform (MSP). The ideal candidate will leverage technical expertise to develop efficient reporting mechanisms...
Contract work
Work experience placement
Monday to Friday
United Wholesale Mortgage
Pontiac, MI
5 hours ago
On-Call IT Field Technician - Detroit-Warren-Dearborn, MI
$35 per hour
...On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type:... ...Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site....
Hourly pay
For contractors
Local area
Remote work
Flexible hours
Geeks on Site
Pontiac, MI
4 days ago
Business & Data Analyst
...The Commercial Analytics team is looking for a Business and Data Analyst to join our team. Your mission is to build and scale trusted data products that power performance measurement across sales, incentives, and payments while promoting best practices, strong governance...
Work at office
Stellantis
Auburn Hills, MI
2 days ago
PMO Support Technical Specialist
Our clientis seeking a dedicated PMO Support Technical Specialist to join their team. As a PMO Support Technical Specialist, you will be part of the Cross Carline & Project Engineering Team supporting vehicle development programs. The ideal candidate will demonstrate strong...
Experis/Manpower Group
Auburn Hills, MI
1 day ago
Phone Support Technical Specialist
...America Corporations’ customers (internal and external) and Field Service Engineers with advanced telephone based, high level debug and... ...of complex diagnostics, root‑cause analysis, and resolution It's Your Move At FANUC America, we are driven by a deep respect...
Temporary work
Work at office
Flexible hours
FANUC America Corporation
Rochester, MI
22 hours ago
PMO Support Technical Specialist Advanced
Job Title: PMO Support Technical Specialist Advanced Location: Auburn Hills, MI Position Type: Contract Duration: 6 / 12 Month Work Type: Onsite Rate: Pay range offered to a successful candidate will be based on several factors, including...
Contract work
Work experience placement
Ztek Consulting
Pontiac, MI
22 hours ago
IT Support Specialist/Asset Management
$25 per hour
...accurate visibility and control over its IT assets, enabling cost efficiency, security... ...and optimization of IT assets using the IT Service Management (TDX) and Microsoft Intune software... ..., and finance teams. Support IT service desk with asset‑related workflows and ticket...
Hourly pay
Full time
Temporary work
Oakland University
Rochester, MI
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Service Desk Analyst. Be the first to apply!