Guest Specialist Rapid Refill Beverly

As a Guest Specialist, customer service is our number one priority. Our Sales Associates are not just cashiers. Our Associates are required to do the following.

1. Provide an enthusiastic "beaming" greeting to all customers upon entering the store or on the phone.
2. Get to know your customers and use their name.
3. Go out of your way to make customers feel important and valued. Give 100% attention to customers.
4. Move quickly to provide fast service.
5. Offer suggestions and promotions.
6. Thank customers for their business and invite them back.

Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business.

Additional Responsibilities Include:

Cleaning & Housekeeping: Inside


Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked


Trash Cans: Emptied, clean and bags tucked out of site


Doors & Windows


Floors: Sweep and mop, free of trash, spills, and stains


Coolers: Doors and shelves cleaned free of stains and spills


Rugs: Swept and free of trash


Transaction Counter: Clean and organized


Shelves: Clean and dust free


Fast food area: Equipment and prep area clean and organized


Back office and cooler neat and organized


Coffee and Fountain Area: Clean, free of spills and trash


Merchandise: Clean and dust free

Cleaning & Housekeeping: Outside


Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds


Windows & Doors: Clean, no faded or unauthorized signs


Entrance Sidewalk: Clean, stain and trash free


Trash Cans: Clean, not overflowing, and bags tucked


Fuel Islands: Dispensers and nozzles clean


Squeegies & towels on all islands, windshield buckets full


Car Wash: Sweep inside


Shoveling, salting and maintaining outside areas during inclement weather

Merchandising


Stock, front, and face all merchandise


Bag Ice


All merchandised priced


Cooler fronted and labels faced


Stock fountain, cooler, and freezer


Brew Coffee


No out of date merchandise


Move and build displays.


Sales Counter: Proper Cig. display, products priced


Stock lottery supplies and cigarettes


Control inventory and protects company assets.

Accounting/Legal


Proper cash, credit card, and check accountability at end of shift


Basic math computation to count back change


Adhere to policies on age restricted product sales


Inventory Control: observe and react to shoplifters and gas theft

Misc.


Check in vendors, and gas deliveries


Ability to operate POS, lottery, phone card and money order machines


Attend store meetings


Assists managers to recruit new employees.

Candidate Profile:


In addition to being able to perform the job duties outlined on page one, below are important expectations while working on our team.

• People oriented, friendly, enthusiastic, smiles

• Provides upward feedback to management

• Respectful and polite

• Able to work alone and on a team

• Demonstrate a sense of urgency (move fast)

• Able to stay busy between customers

• Honest

• Flexible

• Willing to learn

• Willing to help associates and customers

• Communicates effectively with Store Manager, team members, vendors, and customers

• Multi-Task: able to successfully complete multiple tasks independently

• Dependable & punctual - consistently reports to work on time and provides proper notice if necessary

• Identifies problems and resolves issues quickly and effectively

Professional Image: Our professional image standards include:

• Proper uniform and name tag at all times

• No gossiping or profanity

• Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails

• No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only

Position Requirements: Ability, Education, and/or Related Work History

• Must be in physically good shape and able to lift bend and stand up to eight hours.
• Must be able to balance on step stool or stepladder.
• Must be able to work in a cooler at a temperature of 36 degrees for up to 30 minutes.
• Must be able to lift and carry 50 lbs.
• Tolerate exposure to gasoline fumes and cleaning products.
• Visual acuity to check identification.
• Must be able to do basic math at the 8th grade level.
• Must be able to speak, read and write English at 8th grade level and communicate with customers in English.
• Class C Operator Certification Required