Project Manager

Organize introductory meetings with the Sales Executive and customer to understand and review the project once a signed contract and deposit are received. Work with assigned customer accounts to determine goals and objectives. Create and assign project issues with clear goals and associated target dates for each implementation task. These issues must be monitored and updated on a regular basis providing pressure and/or information as needed. Create ECRS Support Desk issues as needed and monitor communication and updates until resolved during the installation process. Schedule and coordinate meetings with the customers on a regular basis. Each meeting will require an agenda outlining the topics to be discussed as well as detailed action steps captured during the meeting and communicated prior to ending the meeting. Work with the Deployment and Inventory departments to ensure that the equipment is pulled and staged in accordance with customer’s requirements prior to shipment. Assist with documenting specific customer requirements when new product enhancements are required. Work with the Development and Sales teams to prepare estimates and specifications following the Contractual Commitment Corporate Policy. Manage timelines for contractual commitments and keeps customer informed. Manage phased rollouts for multi-store sites that require multiple on-site visits for installation and training. Create projects plans in conjunction with Customer expectations. Schedule onsite and/or remote resources to meet the implementation schedule. Update and report on project installation schedules on a weekly basis to reduce resource conflicts. Conduct post-implementation project summary meetings with customers to review the process, project results, and customer satisfaction level with the project execution prior to closing each project. Requirements Two-year degree or equivalent prior experience. Business or IT courses are a plus. PMP Certification a plus. Planning and project management experience. Self-starter / self-motivated. Excellent oral and written communication skills. Extremely strong organizational skills. Strong understanding of timeline commitments and deliverables. Strong personal desire to produce high quality work. Ability to manage multiple priorities with the flexibility to meet changing needs. Core Competencies Demonstrates strong project management capabilities, including planning, scheduling, and coordinating resources to meet customer expectations and contractual commitments. Proficient in communication and organization to ensure successful project execution and customer satisfaction. Highest-signal resume keywords Project Management Experience PMP Certification Excellent Communication Skills Strong Organizational Skills Ability to Manage Multiple Priorities ATS Optimization Keywords Hard Skills Project Planning Timeline Management Issue Tracking Customer Requirement Documentation Meeting Coordination Soft Skills Self-Starter Self-Motivated Flexibility Certifications & Qualifications PMP Certification Industry Keywords Contractual Commitment Project Execution Customer Satisfaction Multi-Store Site Management Tools & Technologies ECRS Support Desk #J-18808-Ljbffr