Scheduling Assistant, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scheduling Assistant, Customer Success based in the United States.

We are looking for a highly organized and customer-focused Scheduling Assistant to support a growing Customer Success team within a fast-paced legal technology environment. In this role, you will play an essential part in coordinating deposition bookings, managing client requests, and ensuring a seamless scheduling experience. You will work closely with Account Managers, clients, and internal operations teams to handle scheduling needs, resolve issues, and maintain smooth day-to-day operations. Your ability to anticipate client needs, manage competing priorities, and communicate effectively will directly contribute to customer satisfaction and long-term relationships. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving and thrives in a collaborative, technology-driven startup environment.

• Scheduling & Coordination: Manage complex and high-priority deposition scheduling and rescheduling requests, ensuring all logistical details are accurately coordinated and confirmed with relevant parties.
• Client Relationship Support: Communicate directly with clients to understand their preferences, coordinate service requirements, and deliver a responsive, personalized customer experience.
• Administrative Assistance: Support Account Managers with client requests, new service bookings, deposition preparation, exhibit coordination, and other administrative responsibilities.
• Request Management: Monitor and triage incoming requests through Zendesk, ensuring inquiries are appropriately prioritized and directed to the relevant operations teams or Account Managers.
• Issue Resolution: Handle challenging client interactions professionally, proactively de-escalate concerns, resolve issues within your scope of responsibility, and escalate more complex matters to the Scheduling Manager when necessary.
• Cross-Functional Collaboration: Work closely with scheduling, account management, and operations teams to ensure client requirements are understood and fulfilled efficiently.
• Client Preference Management: Maintain accurate records of client preferences and communicate relevant details internally to ensure consistent, high-quality service.
• Operational Efficiency: Adapt quickly to changing priorities, manage multiple requests simultaneously, and maintain accurate administrative processes while minimizing scheduling disruptions.

Requirements:

• Professional Experience: At least 2 years of experience in administrative support, scheduling, coordination, or operational assistance, preferably within a court reporting agency, law firm, or legal services organization.
• Technical Proficiency: Comfortable using technology, cloud-based applications, and business software. Experience with Google Workspace and Slack is preferred.
• Communication Skills: Excellent written and verbal communication abilities, with strong active listening skills and the confidence to interact professionally with clients and internal stakeholders.
• Organizational Skills: Exceptional attention to detail, time management, and prioritization abilities, particularly when handling multiple requests and competing deadlines.
• Customer Service Orientation: Strong interpersonal skills and the ability to provide attentive, personalized service while maintaining professionalism during challenging interactions.
• Confidentiality & Integrity: High ethical standards and the ability to handle sensitive client information and confidential documentation responsibly.
• Adaptability: Ability to learn new systems and processes quickly, navigate ambiguity, and remain organized in a changing work environment.
• Problem-Solving: A proactive approach to identifying issues, managing client concerns, and determining when independent resolution or escalation is appropriate.
• Team Collaboration: Ability to work effectively with cross-functional teams and contribute to shared operational and customer satisfaction goals.
• Work Schedule: Availability to work consistently from 10:00 AM to 7:00 PM Pacific Time (PT).
• Growth Mindset: Enthusiasm for working in a fast-growing technology startup and motivation to develop professionally as the organization expands.

Benefits:

• Hourly Compensation: Competitive pay ranging from $20 to $27 per hour.
• Healthcare Coverage: Company-sponsored medical, dental, and vision insurance plans, with generous coverage options for employees and their dependents.
• Wellness & Mental Health: Shared wellness and mental health benefits designed to support employees and their families.
• Flexible Paid Time Off: Flexible PTO to help employees maintain a healthy work-life balance.
• Equity Opportunities: Access to equity options, allowing employees to participate in the company's growth and success.
• Remote Work: Fully remote working arrangement within the United States.
• Home Office Support: Home office setup assistance, along with a monthly stipend to help cover internet and phone expenses.
• Employment Type: Full-time, hourly, non-exempt position with benefits.
• Additional employee perks and development opportunities as the organization continues to grow.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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