Dunkin Donuts Store Manager

Position: Store Manager

Area: Retail

Watermark Donut Co. LLC is currently hiring a Store Manager to join our Boston network!

Keeping America running is a big deal and were proud to be Movin and Shakin to fuel the day every day. At Dunkin our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin runs on you and well be running beside you every step of the way. Were All IN.

Job Type: Full-Time Salary

Pay: $50000-$65000/Annually perks

As a Restaurant Manager you will be responsible for overall operational personnel marketing and financial aspects of his/her store including but not limited to customer service employee training staffing store appearance sales food costs payroll costs budget control store safety store sanitation and profit. From local store marketing to achieving sales and profit goals youll help America Run on Dunkin. Youll also help your Restaurant Management Team and team members through performance engagement and training initiatives.

Skills & Qualifications

High School Graduate or equivalent. College degree in business or related discipline preferred.

18 years or older

Three to five years of supervisory restaurant retail or hospitality experience desirable.

Must possess strong initiative leadership and organizational skills.

Good judgment and reasoning ability.

Good oral and written communication and interpersonal skills.

Ability to read and write English and perform basic arithmetic necessary for store operation and management.

Ability to work irregular schedule including nights and weekends and at varied store locations within the company.

Certified Retail Managers training (DDU) Food Handler (Allergen/Serve Safe Certified)* Company training is provided

Ability to effectively communicate with our guests.

Ability to do basic math.

Basic understanding of financial management.

Requires basic computer skills including proficiency with Microsoft Office (Word Excel Outlook) and the ability to learn and navigate various software applications.

Duties & Responsibilities ( included but not limited to)

• Ensure full compliance with Dunkin brand standards operating procedures and all company policies.
• Lead by example to deliver an exceptional guest experience through consistent high-quality service and product standards.
• Maximize sales and profitability by identifying and implementing business opportunities and promotional programs in coordination with the District Manager.
• Oversee daily store operations including inventory management cash handling and labor controls while safeguarding company assets such as equipment inventory cash and confidential information.
• Maintain proper staffing levels by recruiting hiring onboarding and training qualified employees in alignment with company standards and applicable employment laws.
• Train coach and develop team members to achieve operational excellence ensure compliance with company programs and support career growth opportunities within the organization.
• Enforce all safety sanitation and food-handling standards in compliance with Dunkin corporate policy and federal state and local health regulations.
• Monitor product quality and equipment functionality to ensure compliance with safety and food safety requirements.
• Foster a positive and inclusive work environment by communicating clear expectations providing ongoing feedback recognizing performance and resolving conflicts effectively.
• Ensure compliance with OSHA ADA and all federal and Massachusetts labor laws related to workplace safety scheduling and employee relations.
• Maintain regular communication with customers to ensure satisfaction promptly addressing complaints or service issues and reinforcing consistent customer service standards across all employees.
• Respond to and report emergency situations or store incidents including alarm calls safety hazards equipment issues or accidents as needed.
• Actively participate in company meetings safety programs and special projects collaborating with the District Manager and corporate leadership on strategic initiatives.
• Perform other related duties as assigned to support the success of the business.

Physical Demands and Working Conditions

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise heat odors and wet or slippery surfaces. While performing the duties of this position the employee is regularly required to:

• Stand and walk for extended periods often for the majority of the work shift.
• Use hands and arms to handle reach grasp operate and clean equipment and supplies.
• Frequently stoop bend crouch or reach above shoulder level to accomplish assigned tasks and provide customer service.
• Occasionally lift carry push or pull up to 50 pounds independently and heavier loads with assistance.
• Maintain visual acuity and manual dexterity to operate point-of-sale systems food preparation tools and other kitchen equipment safely.
• Communicate clearly and effectively with customers team members and management.
• Tolerate moderate noise levels and exposure to hot equipment ovens coffee machines and other heated surfaces that may pose a risk of burns or cuts.
• Work in varying temperature conditions including warm kitchens and refrigerated storage areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Benefits:

• Flexible Schedule No late nights!
• Starting at $50000
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Education Discounts through Southern New Hampshire University
• Medical and Dental*
• Cash Referral Program*
• Bonus Potential*

Equal Employment Opportunity (EEO) Statement

Watermark Donut Company LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute a contract of employment. Employment with Watermark Donut Company LLC is at-will and may be terminated by either party at any time with or without cause or notice subject to applicable law.

Ready to Join

Not sure if your experience aligns We encourage you to apply. Coffee-lover or not all backgrounds are welcome here. If youre looking for a job thats fun flexible and full of opportunity Dunkin is the place to be. Apply now and lets make mornings bettertogether

You are applying for work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. Any information you submit will be provided solely to the hired the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Required Experience:

Manager