Scheduling Coordinator and Medical Assistant

Scheduling Coordinator/MAAs a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.Location: 10506 Montgomery Rd.Schedule: Full time day shift Monday-FridayWe offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.Minimum Job Requirements:High School Degree in HealthcareClerical background with general computer skills and knowledge in medical terminologyEKGInjectionsVenipuncturePerformance of common lab tests according to establish CLIA guidelines and TriHealth policyExperience in medical/physician office settingJob Responsibilities:Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments.Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person.Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough processEnsures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children.Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.Working Conditions:Climbing - OccasionallyConcentrating - FrequentlyContinuous Learning - OccasionallyHearing: Conversation - ConsistentlyHearing: Other Sounds - ConsistentlyInterpersonal Communication - ConsistentlyKneeling - OccasionallyLifting <10 Lbs - OccasionallyLifting 50+ Lbs - RarelyLifting 11-50 Lbs - OccasionallyPulling - OccasionallyPushing - OccasionallyReaching - FrequentlyReading - ConsistentlySitting - ConsistentlyStanding - ConsistentlyStooping - OccasionallyTalking - ConsistentlyThinking/Reasoning - ConsistentlyUse of Hands - ConsistentlyColor Vision - ConsistentlyVisual Acuity: Far - ConsistentlyVisual Acuity: Near - ConsistentlyWalking - ConsistentlyTriHealth SERVE Standards and ALWAYS BehaviorsAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve: ALWAYS…• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist• Refrain from using cell phones for personal reasons in public spaces or patient care areasExcel: ALWAYS…• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met• Offer patients and guests priority when waiting (lines, elevators)• Work on improving quality, safety, and serviceRespect: ALWAYS…• Respect cultural and spiritual differences and honor individual preferences.• Respect everyone's opinion and contribution, regardless of title/role.• Speak positively about my team members and other departments in front of patients and guests.Value: ALWAYS…• Value the time of others by striving to be on time, prepared and actively participating.• Pick up trash, ensuring the physical environment is clean and safe.• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.Engage: ALWAYS…• Acknowledge wins and frequently thank team members and others for contributions.• Show courtesy and compassion with customers, team members and the community