Warehouse Escalation Coordinator

Job Description

Job Description

Robert Half is seeking a detail-oriented and proactive Warehouse Escalation Coordinator for a growing organization. This role supports daily warehouse, fulfillment, and logistics operations by coordinating orders, resolving operational issues, tracking shipments, and partnering with internal teams and third-party logistics providers (3PLs). The ideal candidate is highly organized, thrives in a fast-paced environment, and enjoys problem-solving while ensuring operational processes run smoothly.

Key Responsibilities

• Coordinate and monitor customer orders, shipments, inventory activities, and fulfillment operations to ensure timely and accurate processing.
• Investigate and resolve warehouse, inventory, shipping, and logistics issues while escalating complex concerns as needed.
• Serve as a liaison between internal departments, vendors, carriers, and third-party logistics partners.
• Track open orders, backorders, shipment exceptions, and operational requests to ensure timely resolution.
• Maintain accurate inventory, product, shipping, and operational records.
• Prepare, review, and manage shipping documentation, invoices, labels, and related logistics paperwork.
• Support returns, product rework, inventory quarantine activities, and other reverse logistics processes.
• Assist with operational reporting, process improvement initiatives, and continuous improvement efforts.

• 2+ years of experience in warehouse operations, logistics, fulfillment, supply chain, inventory control, or operations coordination.
• Experience managing orders, shipments, inventory, returns, or warehouse-related processes.
• Experience working with third-party logistics (3PL) providers preferred.
• Knowledge of shipping documentation, freight coordination, inventory management, and warehouse workflows.
• Proficiency with Microsoft Excel and warehouse, inventory, ERP, WMS, or logistics management systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and ability to maintain accurate records and documentation.
• Strong problem-solving skills with the ability to identify issues, take initiative, and drive resolution.
• Effective communication skills and ability to collaborate with internal teams, vendors, carriers, and external partners.
• Ability to adapt in a fast-paced, evolving operational environment.
• Experience in distribution, e-commerce, manufacturing, or supply chain environments is a plus.
• Strong sense of ownership, accountability, and customer service.