Veterinary Receptionist

Job Description

Frederick Road Veterinary Hospital is looking for someone to join our Reception team and can provide an excellent and expeditious client experience for our growing client base. This teammate must be reliable, responsible and eager to embody our hospital values. Could this be you? Read on and see!

Key responsibilities include:

• Welcome clients and provide warm, exceptional customer service.
• Check patients in and out for appointments.
• Process payments and maintain accurate records.
• Answer phone calls, respond to questions, identify service needs, and schedule appointments.
• Manage incoming and outgoing mail and email communications.
• Keep the client waiting area clean, organized, and welcoming.
• Enter and update client, patient, and service information in our business software.
• Follow Fear Free practices to help create a positive, low-stress experience for patients.
• Assist with daily administrative tasks and office operations.
• Refer complex questions or issues to senior team members when needed.

Additional duties may be assigned as needed.


Competitive candidates will have a minimum of 6 months experience in a veterinary hospital setting along with a bright, personable can-do attitude with a willingness to learn and a focus on teamwork.


Schedule: Monday, Tuesday, Wednesday, Thursday 7:30am-5pm.


Compensation:

• Base hourly rate starting from $16-19, depending on experience
• Eligible for periodic bonus (where applicable)

General Overview of benefits included in full-time employment (not an all-inclusive list):

• Medical, Vision, Dental Insurance
• Short Term Disability Insurance
• 401(k)
• Health Savings Account
• Paid Time Off
• Employee Pet Discounting
• Uniform Allowances

Submit an application today and see why we are known as Catonsville's "friendly neighborhood vet"!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.