IT Support Technician (Help Desk)

SpaceX seeks an experienced IT Support Technician to deliver comprehensive enterprise help desk support to company staff. This role manages the full lifecycle of end-user IT services including onboarding, setup, troubleshooting, repair, and asset recovery across computers, mobile devices, printing, and conference room technology. What You'll Do Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees Manage on-site inventory and lifecycle of end-user IT assets, including procurement, configuration, and deployment Set up and support workstations for new and existing staff, including onboarding and offboarding procedures Troubleshoot software and hardware issues both in-person and remotely, including printers, network connectivity, and audio-visual equipment Improve help desk workflows and write instructional documentation for technical issues What You Need High school diploma or equivalency certificate 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment Experience supporting Microsoft technologies Valid driver's license Willingness to work all shifts, overtime, and weekends as needed Nice to Have Experience supporting macOS, iOS, and Linux environments Technical certifications such as A+, Network+, or MCSE Working knowledge of audio-visual and conference room equipment Excellent written, verbal, and phone communication skills Pay range varies by level: Level 1: $29–$35/hour, Level 2: $34–$40/hour, Level 3: $38–$45/hour. Base salary plus long-term incentives (stock, stock options, cash awards), discretionary bonuses, employee stock purchase plan, comprehensive medical/vision/dental coverage, 401(k), disability and life insurance, paid parental leave, 3 weeks paid vacation, and 10+ paid holidays annually. #J-18808-Ljbffr SpaceX