AR Relationship Specialist

Accounts Receivable (AR) Relationship Specialist

Reports: AR Manager

Location: 11110 Goodnight Lane Suite 100 Dallas, TX 75229

Job Type: Full-Time | Monday-Friday | 8:00AM-5:00PM

Company Overview: We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row! With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment!

Responsibilities:

• Account Management: Review open accounts and initiate collection efforts.
• Customer Relations: Conduct outbound collection calls with professionalism, focusing on maintaining and enhancing customer relationships.
• Issue Resolution: Address billing problems and disputes promptly, prioritizing excellent customer service.
• Payment Collection: Collect customer payments in accordance with due dates, ensuring timely and accurate transactions.
• Problem Identification: Identify and discuss account delinquency issues with management for resolution.
• Monitoring and Reporting: Review assigned accounts and collection reports, providing timely follow-up on payment arrangements.
• Correspondence: Prepare and mail correspondence to customers to encourage payment of delinquent accounts.
• Collaboration: Coordinate collection efforts with internal colleagues, such as sales representatives and customer service.
• Adaptability: Embrace flexibility and tackle additional duties as assigned, contributing to the success of the team

Qualifications:

• Experience: Preferably 1+ years of related experience.
• Communication Skills: Strong written and verbal communication skills, with the ability to solve problems and think critically.
• Independence: Ability to work independently and adapt to a fast-changing environment.
• Technical Proficiency: Proficiency in Google Workspace, Microsoft Office (including Excel, Word, Outlook), and video conferencing programs.
• Attention to Detail: Keen eye for accuracy, coupled with self-motivation and organizational skills.
• Initiative: Proactive problem solver who takes initiative to identify, research, and resolve issues.
• Collaboration: Willingness to help others and work collaboratively to solve problems effectively.

Amazing Benefits: Paid Time Off (PTO) Paid Holidays FREE Life & Disability Insurance Health Care Insurance - Company pays most of the cost! Dental & Vision Care Insurance options Retirement 401(k) + Generous company match Annual Bonus Potential Fitness Membership Reimbursement Employee Referral Bonus Program More!

Real Floors: We Live "Got-Your-Back-Ability" Every Day!

Note: Principals only. Recruiters, staffing agencies and other third parties will not be considered. Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.