Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

$45 per hour

EPITEC

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from EPITEC EV Concierge Advisor (Fully remote) Must be able to work weekdays / weekends

ROLE/TEAM OVERVIEW:

Associates in this role will be part of Customer Experience EV Concierge Call Center environment. They are required to utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners. This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, our dealers, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

ESSENTIAL FUNCTIONS:

Serve as the product experts for Chevrolet EV, Buick EV, EV, and Cadillac EV, along with additional EV related programs, charging platforms, and energy platforms Building value and offering sales and solutions to enhance the EV ownership Assist customers via phone, chat/messaging, and email with product, reservation, ordering, dealership, service, ownership support, home-charging, vehicle troubleshooting, and recall-related questions Keep records of customer interactions, recording details of inquiries, complaints, issues, comments, as well as actions taken Take complete ownership of each customer interaction and ensure that all customer questions and concerns are answered to completion through thorough case management Refer unresolved customer grievances to designated departments for further assistance Review and process reimbursement claims for vehicle disruptions Offer and process goodwill for certain business cases to retain customer loyalty and provide customer satisfaction Check to ensure that appropriate changes or solutions were made/provided to resolve customers inquires Must be able to work Monday-Friday between the hours of 8am-12:00am EST* and Saturday and Sundays 9a-9p EST* (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours) * Hours are subject to change. Leadership reserves the right to modify at any time.

REQUIRED EXPERIENCE:

1-2 years of experience in Customer Service-related profession and call center environment Computer navigation and typing proficiency, 40 WPM Strong reading comprehension, oral and written communication skills A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail A friendly, “I can help you” attitude

EDUCATION:

KNOWLEDGE:

Understanding of key principles of providing customer service, working towards complete customer satisfaction Basic understanding of electric vehicles and home charging options Understanding of structure and content of the English language including the meaning and spelling or words, rules of composition and grammar Basic computer and software/program navigation

SKILLS:

Strategic agility/acumen Active Listening – giving full attention to what other people are saying, taking time to understand the customer’s needs, and asking appropriate questions Proactiveness – thinking of customer’s needs before they ask Work within systems and personnel and how to use provided tools to do the job Navigation of multiple CRM tools to create efficiency in case management Work as a liaison between dealerships, and third-party suppliers Time Management

ABILITIES:

Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their EV buying and ownership experience better Identify who is on the line (product loyalist, conquest person, etc.) and think differently about their perspective and issues Quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle Transfer learnings from one call to the next – ability to synthesize inputs from customers, distill issues – recommend solutions – ask for help/input – etc. Learn and adapt in an ever-changing environment Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Customer Service and Administrative Industries Administrative and Support Services and Telephone Call Centers Referrals increase your chances of interviewing at EPITEC by 2x Inferred from the description for this job Vision insurance Medical insurance Get notified about new Customer Service Representative jobs in Detroit, MI . Work From Home - Online Product Support - $45 per hour Entry Level Customer Service - Work From Home Travel Experience Coordinator | Fully Remote Detroit, MI $25,000.00-$65,000.00 1 month ago Government Programs Customer Service Representative Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean) Outside Sales Account Manager - Fluid Process Component and Solution Sales Outside Sales Account Manager - Fluid Process Component and Solution Sales Staff Product Manager, Consumer Account Management Staff Product Manager, Consumer Account Management Public Relations Account Manager (Enterprise, Financial Services, Security) Customer Service Associate - Work From Home Field Service Representative - Power/Electrical Sales Account Manager - Automated Plating and Anodizing Systems Territory Account Manager - Automotive Fasteners We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr EPITEC

Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Detroit, MI vacancy
  • $20 per hour

     ...As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing... 
    Suggested
    Hourly pay
    Full time
    Part time
    Remote work
    Home office

    GrabJobs

    Detroit, MI
    2 days ago
  •  ...results for your brand. Job Description We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints... 
    Suggested

    Alphabe Insight

    Detroit, MI
    10 hours ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative... 
    Suggested
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Lincoln Park, MI
    5 days ago
  • EAR NOSE AND THROAT CONSULTANTS PC in Southfield, MI is seeking a Patient Communications Team Member (PCT) to be the first point of contact for our patients. You will handle scheduling, manage a high volume of calls, and ensure accurate data entry in a fast-paced clinical...
    Suggested

    EAR NOSE AND THROAT CONSULTANTS PC

    Southfield, MI
    5 days ago
  • $17 per hour

     ...Job Description Job Description Description: Job description We are seeking a Customer Service Representative to join our Micro Auto Group team! Hours: Monday-Friday, 8:00 AM – 5:00 PM Location: Highland Park, MI (100% Onsite) Employment Type: Full-... 
    Suggested
    Hourly pay
    Full time
    Monday to Friday

    HirePower Staffing

    Highland Park, MI
    11 days ago
  • $16.9 - $17.9 per hour

     ...Customer Service Representative The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities Perform janitorial duties Perform all duties listed on the daily schedule Operate... 
    Hourly pay
    Shift work
    Weekend work

    SBM Management Services

    Detroit, MI
    2 days ago
  • $25 - $45 per hour

     ...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and...  ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home... 
    Hourly pay
    Weekly pay
    Extra income
    Temporary work
    Part time
    For contractors
    Seasonal work
    Remote work
    Work from home
    Flexible hours

    GL1

    Hamtramck, MI
    1 day ago
  •  ...The Customer Service Representative responds to telephone calls from citizens contesting parking tickets, wanting to schedule appointments, seeking information, or paying for their tickets. Essential Duties and Responsibilities Receive incoming telephone calls and... 

    PIERCE MONROE & ASSOC LLC

    Detroit, MI
    2 days ago
  • $790 per week

    Join a paid focus group panel from home and earn up to $790 a week. Focus Group Panel connects everyday people with remote focus groups, surveys, and product tests from brands you already know. You qualify if you're comfortable sharing your opinion — no experience, no ...
    Full time
    Part time
    Remote work

    Focus Group Panel

    Dearborn, MI
    2 days ago
  •  ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing... 

    Lowe's

    Lincoln Park, MI
    3 days ago
  • $30k - $40k

     ...Customer Service Representative Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend... 
    Full time
    Remote work
    Shift work
    Night shift
    Afternoon shift
    3 days per week
    1 day per week

    Everlight Solar

    Detroit, MI
    4 days ago
  •  ...furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by...  .... Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering... 
    Work at office
    Worldwide
    Shift work

    Ashley Furniture Industries Inc

    Madison Heights, MI
    4 days ago
  • $40k - $60k

     ...Agency, a local growing insurance agency in Rochester Hills that is dedicated to providing excellent customer service. As a Licensed Insurance Customer Service Representative you will be the face of our company, ensuring that our clients receive top-notch support and... 
    For contractors
    Casual work
    Work at office
    Local area
    Work from home
    Relocation package
    Flexible hours

    GrabJobs

    Detroit, MI
    2 days ago
  •  ...Join OBE As a Customer Service Representative From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that... 

    Oldcastle BuildingEnvelope

    Detroit, MI
    4 days ago
  •  ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional... 
    Start working today
    Local area

    U-Haul

    Taylor, MI
    2 days ago
  •  ...Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will help customers...  .... You will balance daily transactions, deliver exemplary service, and support our community by following procedures and policies... 

    0101 The Huntington National Bank

    Dearborn, MI
    4 days ago
  • $16 - $19 per hour

     ...Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have...  ...: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and... 
    Daily paid
    Full time
    Temporary work
    Work at office

    The Boyd Group

    Clawson, MI
    5 days ago
  •  .... At David's Bridal, we empower our customers and our employees to stay true to their...  ...them with one of the highest customer service scores in retail! We make dreams happen...  ...! The Alterations Customer Service Representative (CSR) is a critical role for the... 
    Hourly pay
    Part time
    Weekend work
    Weekday work

    David's Bridal

    Madison Heights, MI
    4 days ago
  •  ...banking at Fifth Third Bank. General Function: Provide excellent customer service in all interactions. Refer customers to the appropriate...  ...complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment... 
    Full time
    Work at office

    Fifth Third Bancorp

    Royal Oak, MI
    2 days ago
  • $15 per hour

     ...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they needright when they need it the most. You'll play a pivotal role in our high-performance environment by building connections... 
    Hourly pay
    Full time
    Temporary work
    Casual work
    Work at office
    Local area

    TMX Finance Family of Companies

    Taylor, MI
    5 days ago
  •  ...Job Description Job Description LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you’ve come to the right place! ***We are currently hiring for our location at 26707 Van Dyke Ave... 
    Weekly pay
    Full time
    Currently hiring
    Monday to Friday

    LoanMax

    Center Line, MI
    4 days ago
  •  ...Customer Service Representative Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Once selected for the Customer Service Representative position in SSA, you will... 
    Work at office

    US Government Jobs - Other Agencies

    Detroit, MI
    1 day ago
  •  ...Call Center Representative We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries... 

    Professional Moving & Storage INC

    Detroit, MI
    2 days ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Lincoln Park, MI
    5 days ago
  • $14 per hour

     ...We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This particular... 
    Full time
    Temporary work
    Part time
    Work at office
    Work from home
    Shift work
    Night shift

    GrabJobs

    Detroit, MI
    1 day ago
  •  ...About the job Remote Travel Customer Representative We are seeking a Remote Travel Customer Representative to support travelers before, during...  ...Strong written and verbal communication skills Customer service experience (travel, hospitality, call center, or support... 
    Remote work
    Work from home

    Sawmilldcllc

    Detroit, MI
    5 days ago
  • $16 per hour

     ...Customer Service Representative Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer Service Representative working onsite in Allen Park, Michigan, you'll be part of creating and delivering... 
    Hourly pay
    Flexible hours

    Percepta

    Allen Park, MI
    4 days ago
  • $15 - $28 per hour

     ...Front End Service Associate $15.00 - $28.00/hr* Part time Shift may start between 8:00am - 4:00pm Role summary: Front End Service associates are focused on compliance and customer service. They smile, greet and thank customers, process returns/refunds, and carry out financial... 
    Full time
    Temporary work
    Part time
    Shift work
    Weekend work
    Afternoon shift

    disABLEDperson Inc

    Warren, MI
    2 days ago
  •  ...makes a difference. As a Call Center Agent , you’ll support customers through professional and positive conversations. Responsibilities...  ...interactions. Support team performance goals. Uphold service standards and professionalism. What We Offer: Structured... 
    Full time

    Entertainment Travel Associates

    Detroit, MI
    3 days ago
  •  ...Customer Service Representative Ready to support high-quality glass installations with outstanding customer service? Sandhill Glass Co. is looking for a Customer Service Representative to join our team. Join us and make an impact! Sandhill Glass Co. is proud to be a Veteran... 
    Full time
    Work experience placement
    Work at office
    Local area
    Monday to Friday
    Flexible hours
    Afternoon shift

    Amy Cell LLC

    Detroit, MI
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!