Program Operations Manager

The mission of the Nonprofit Center is to connect, strengthen and advocate for a strong nonprofit community.The Nonprofit Center is a respected and powerful resource and advocate for the local nonprofit sector, acting as a voice for nonprofit organizations, a convener of nonprofit coalitions and initiatives, the host of workshops on nonprofit management and organizational and leadership development, a source for expert information on topics including governance, strategy, and measuring impact, and an aggregator of resources for the nonprofit community.The Nonprofit Center values excellence and leadership and strives to always be unafraid and reflective in its work. Each Nonprofit Center team member is expected to actively contribute to the success of the entire organization. The Program Operations Manager reports to the Vice President of Programs, Advocacy, and Communications and plays a critical role in ensuring the smooth execution of the Nonprofit Center’s programs, processes, and internal operations. This position serves as a central coordination point across the organization, supporting logistics, tracking key activities, and maintaining systems that enable a high‑quality experience for members and partners. This full‑time position is a highly collaborative, hands‑on role ideal for someone who thrives in a fast‑paced, mission‑driven environment and enjoys connecting the dots across multiple priorities. Why The Nonprofit Center? The Nonprofit Center is a respected and powerful resource and advocate for the local nonprofit sector, acting as a voice for nonprofit organizations, a convener of coalitions and initiatives, a host of workshops on nonprofit management, organizational and leadership development, a source for expert information on governance, strategy, and measuring impact, and an aggregator of resources for the nonprofit community. Compensation The salary range for this full‑time position is $55,000 – $60,000, depending on experience. Benefits Package Medical insurance; maternity and parental leave; paid holidays, paid time off; retirement plan and employee parking. Additional optional coverages include dental and vision, employee, and spouse/child life insurance; short- and long-term disability protection. Hybrid Work Schedule The Nonprofit Center operates under a hybrid work schedule that allows up to two remote days per week. Professional Development The Nonprofit Center values investing in professional development for team members and provides opportunity for growth as the organization expands. Essential Duties and Responsibilities Ensure high quality customer service experience for Nonprofit Center members, program participants, and the general community. Coordinate logistics and manage communication for workshops, convenings, and events (scheduling, materials, speakers, run‑of‑show). Support program timelines, execution, and post‑event follow‑up. Maintain program calendar and ensure alignment across team activities. Maintain and monitor Nonprofit Center events data management through CRM and website. Develop expertise on core Nonprofit Center curriculum to facilitate programs as needed. Assist with Board of Directors logistics, including scheduling and materials. Serve as an initial point of contact for general inquiries and route requests appropriately. Provide operational support for Nonprofit Center consulting engagements, including scheduling and coordination with clients. Support membership processes including renewals, onboarding, and general communications. Assist in data collection and prepare reports related to membership engagement and trends. Maintain internal tracking systems, dashboards, and shared documents. Qualifications Execution & Project Management – strong ability to manage multiple projects, timelines, and priorities with attention to detail and follow‑through. Results Orientation – ability to set and exceed established goals, be self‑motivated and proactive. Ability to follow existing, create new, and improve processes and policies. Team Collaboration & Interpersonal – collaborative team‑player with ability to develop and maintain relationships across all levels of the organization. Ability to work independently or as part of a team. Communication – strong oral and written communication skills, including public speaking; able to communicate clearly, professionally, and responsively. Organization & Time Management – highly detailed‑oriented and organized. Able to prioritize and simultaneously execute multiple tasks on similar timetables. Strong coordination skills. Adaptability to Change – able to be flexible and supportive, and positively assimilate change in a fast‑paced, rapidly changing environment. Willingness to learn and translate learning into better workplace practices. Relationship Management – able to provide a high level of service to others, building relationships with members, partners, and other professional stakeholders. Customer‑centered attitude with an ability to understand and serve member needs. Values and contributes to a diverse and inclusive workplace. Systems & Software – proficiency in Microsoft Suite. Comfortable managing systems, tracking data, and identifying opportunities to improve workflows. Initiative & Problem Solving – proactive and resourceful, with the ability to anticipate needs and keep work moving forward. Education and Experience BA, BS, or equivalent work experience. Minimum of 3 years of experience in operations, program coordination, or project management. Experience coordinating events, meetings, or multi‑stakeholder initiatives. Experience working in the nonprofit sector or mission‑driven environment preferred. Experience with CRM systems and data tracking tools preferred. Experience with virtual and in‑person events tools, best practices, and resources. Salary / Salary Range $55,000 - $60,000 #J-18808-Ljbffr Nonprofit Center of Northeast Florida