Hotel Room Attendant

Job Description

Job Description

Basic Function

The Room Attendant is responsible for providing excellent customer service to our hotel guests.

Responsibilities

· Receives a list of assigned rooms from the manager and prioritizes rooms requesting early cleaning.

· Checks the inventory of the cleaning cart and adds any necessary supplies.

· Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.

· Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.

· Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policies.

· Wipes surfaces in the room and cleans mirrors.

· Vacuum floors and remove the trash.

· Checks complimentary toiletry supplies in the room, restocking according to the provided hotel checklist and policy.

· Ensures room meets hotel standards with a final walkaround.

· Notifies supervisor of room availability and reports any suspicious activity to security.

· Takes found items to designated lost and found areas if a guest has checked out.

Qualifications

· A high school diploma is a plus or GED equivalent.

· Work experience in a Housekeeping or similar role.

· Hands-on experience with cleaning and maintenance tasks for large organizations.

· Ability to use industrial cleaning equipment and products.

· Stamina to handle the physical demands of the job.

· Flexibility to work various shifts, including evenings and weekends.

• Understanding of safety hazards.
• Demonstrated ability to work independently, and be an organized, creative self-starter.

Working Conditions

Primarily office-based in a climate-controlled environment on Sanibel Island, FL. May occasionally be required to work in outdoor SW Florida temperatures. Some extended hours may be required during peak season, audits, or other critical operational periods.

Physical Requirements

• Prolonged periods of standing.

• Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.

• Must be able to work in SW Florida outdoor temperatures as needed

Cross-Training & Emergency Assistance

During peak periods or staffing emergencies, all team members may be asked to assist other areas in the department as directed by management.

Standards of Conduct

In addition to the functions listed above, the employee is expected to:

• Exercise honesty, integrity, and respect with all guests and co-workers

• Maintain a professional appearance and positive, service-oriented demeanor

• Communicate effectively with co-workers, guests, and ownership

• Work with accuracy, efficiency, and attention to detail

• Maintain good attendance and work when and where directed

• Work safely in compliance with all safety policies and procedures

• Keep the work environment neat, clean, and well-organized

• Show initiative in learning new skills and helping teammates

The employee is also expected to perform other duties and functions as required.