Intake Coordinator

Assist with pharmacy operations activities not requiring the professional judgment of the pharmacist Intake new prescriptions and referrals Triage prescriptions Conduct benefits investigations Assist with, facilitate, and follow up on prior authorizations Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status through incoming and outgoing calls Act as a liaison between patients, providers, insurance companies, doctors, medical staff, and administrative staff Manage incoming prescriptions for new patients and referrals from providers and other pharmacies Manage inbound fax requests and distribute requests in a timely manner Maintain patient records, filing, and documentation Perform data entry Follow up with offices and patients to ensure quick prescription turnaround Collaborate with the patient services department and other departments to promote information sharing and continuous process improvement Follow standard written procedures and guidelines, with deviations approved by the supervising pharmacist Requirements High school diploma or GED required One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department National Pharmacy Technician Certification (CPhT) preferred Experience working with online claims processing system preferred Effective oral and written communication skills Aptitude for working with other health care professionals Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive Immigration or work visa sponsorship will not be provided for this position Core Competencies Demonstrates proficiency in pharmacy operations, including prescription intake, triage, and prior authorization processes. Strong communication skills and the ability to collaborate effectively with healthcare professionals are essential for ensuring efficient patient care. Highest-signal resume keywords Pharmacy Operations Prior Authorizations Patient Record Management Effective Communication National Pharmacy Technician Certification (CPhT) Hard Skills Prescription Intake Benefits Investigation Data Entry Claims Processing Documentation Management Soft Skills Collaboration Empathy Results-Oriented Certifications & Qualifications National Pharmacy Technician Certification (CPhT) Industry Keywords High-Volume Pharmacy Health Insurance Patient Care Specialist Tools & Technologies Online Claims Processing System #J-18808-Ljbffr