Guest Services Agent

Company Overview

Begin a New Journey with Us at Liquid Life Vacation Rentals !

If you're passionate about delivering exceptional customer service, enjoy helping others, and thrive in a positive, team-oriented environment, Liquid Life Vacation Rentals may be the perfect fit for you.

We are a premier vacation rental and property management company, proudly managing over 750 luxury properties throughout Orange Beach, Gulf Shores, Fort Morgan, and Perdido Key. Since our founding in 2012, we've been dedicated to providing the Gulf Coast's most upscale and memorable vacation experiences.

At Liquid Life, we take pride in our close-knit, supportive team culture-one where collaboration, growth, and continuous improvement are encouraged. We value our property owners as trusted partners and welcome every guest as a valued member of our growing Liquid Life family.

If you're ready to dive into a refreshing work culture that prioritizes professional development, teamwork, and a healthy work-life balance, we invite you to explore your future with Liquid Life.

Position Summary

As a Hybrid Guest Relations Agent , you will play a vital role in both the Reservations and Guest Services experience. This position combines sales-focused reservation support with hospitality-driven guest care, making it ideal for someone who enjoys building relationships, solving problems, and creating memorable vacation experiences from booking through checkout.

In this role, you will assist guests with booking their vacation, answering questions about properties and amenities, modifying reservations, and providing support throughout their stay. You will work closely with multiple departments, including Housekeeping, Maintenance, and Operations, to ensure guests receive exceptional service at every stage of their experience.

This full-time, on-site position is perfect for someone who thrives in a fast-paced environment, communicates confidently, multitasks effectively, and enjoys balancing hospitality with sales and service.

At Liquid Life, we believe exceptional guest experiences begin with happy, supported employees, and we're proud to offer a collaborative, positive workplace where your contributions truly matter.

Key Responsibilities

• Assist guests with booking reservations by phone, email, chat, and text messaging
• Answer questions regarding property features, amenities, rates, policies, and local area information
• Modify, extend, move, or cancel reservations accurately while following company policies and procedures
• Communicate with guests prior to arrival to confirm reservation details and deliver a seamless check-in experience
• Serve as a primary point of contact for guests throughout their stay, providing prompt, professional, and hospitality-driven communication
• Coordinate with Housekeeping and Maintenance teams to ensure properties are guest-ready and guest concerns are resolved quickly
• Handle guest concerns, complaints, and service recovery situations with professionalism and empathy
• Maintain accurate reservation notes, guest records, and follow-up communication
• Deliver excellent customer service to both guests and property owners
• Assist with special requests, guest amenities, and celebratory experiences when needed
• Collaborate with team members across departments to ensure a smooth and consistent guest experience
• Meet productivity, quality assurance, and communication standards established by leadership

Required Qualifications

• Previous experience in hospitality, guest services, reservations, customer service, or vacation rentals preferred
• High school diploma or equivalent required
• Strong written and verbal communication skills
• Comfortable using apps, software systems, phones, and computers daily
• Strong multitasking, organizational, and problem-solving abilities
• Self-motivated with strong attention to detail and follow-through
• Ability to remain professional and calm in high-pressure situations
• Reliable transportation and valid driver's license required
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed

Compensation, Benefits, & Schedule

Hourly Pay: $18- 20 (based on experience)

Benefits Include:

• Paid time off (PTO) and Sick Days
• Health, Dental, and Vision insurance
• 401(k) with company match

Schedule: Must be available on weekdays, weekends, and some holidays. Hours of operations are 8:00 am - 5:00 pm