Service writer/dispatcher-Forklift Dealership

Job Description

Job Description

Benefits/Perks

• Health, dental & vision Insurance 
• 401K  
• Competitive Compensation
• Paid time off

Job Summary

We are looking for a person to join our team in our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous management experience a plus, background and knowledge with forklifts and related industrial equipment, ability to manage and schedule people and to multi-task with a calm and positive attitude, very detail orientated and good organizational skills. 

You will be responsible for a variety of tasks, including overseeing service technicians and scheduling service calls, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders. 

Responsibilities 

• Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Create a work schedule for each technician daily
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Schedule and maintain PM program
• Handle all warranty related items and issues as needed

  Qualifications

• High school diploma required, college degree is preferred or specific schooling in industrial equipment/forklift repair and management 
• Excellent communication skills and ability to work well with others
• Candidate should have some background/experience working in an equipment dealership setting related to the operations of a service department.   
• Good understanding of industrial equipment, service technician job duties and experience in repair services.