Case Administrator

Group Benefits Claims Shared Services Team Member

The opportunity:

In this position, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup. This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities when necessary based on the impact to our clients and effectively manage time.

The primary objectives of this position will be to:

• Review new and existing claim documentation, create claim files, and follow up for missing information.

Provide support to Case Managers by completing a variety of administrative tasks surrounding the adjudication of claims.

How you will contribute:

• Review new Short Term Disability (STD) documents
• Manages the special handling policies
• Participate in department initiatives and projects as needed
• Provide support to other teams in Shared Services
• Serve as an SME for new hires
• Set up new STD claims in Ultera, CHESS and GCS claim systems.
• Participate in training other team members as needed
• Provide input and recommendations and analysis to Management on business process

What you will bring with you:

• Proficiency with Windows and Microsoft applications (MS Excel, MS Word)
• Good communication (oral and written) skills
• Excellent time management skill is required
• Ability to work in a fast paced, high volume and deadline driven environment
• Bachelor's Degree, preferred
• Ability to work with a diverse range of people
• Ability to work and solve problems independently
• Must have a strong working knowledge of systems applications, and be comfortable using computers
• Should be results oriented, be able learn quickly and make sound decisions after appropriate training
• Ability to work independently or part of a team

Salary Range: $38,600 - $52,100

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Life is brighter when you work at Sun Life

We will make reasonable accommodation to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email View email address on click.appcast.io to request an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.