Loss Mitigation Closer

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Prepare, review, and process final modification documents (e.g., trial payment plans, permanent modification agreements).
• Ensure all documents are signed, recorded, and uploaded accurately and within required timelines.
• Validate that all conditions of approval are met prior to finalizing a workout solution.
• Update servicing systems with status, milestones, and resolution outcomes.
• Monitor pipelines to ensure timely completion of all post-approval steps.
• Generate and maintain reports related to completed loss mitigation activities.
• Adhere to investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA), CFPB regulations, and internal policies.
• Assist with internal and external audits by providing supporting documentation and explanations.
• Communicate with borrowers regarding status updates, required documentation, or next steps in the finalization process.
• Address escalations and resolve discrepancies or borrower concerns as needed.
• Work closely with foreclosure, bankruptcy, customer service, and escrow teams to ensure seamless resolution.
• Collaborate with legal and compliance teams when needed for complex cases.

Qualifications

Must Have Qualifications:
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2+ years of experience in mortgage servicing or loss mitigation, preferably in a back-end or post-decision role.
• Strong understanding of mortgage loss mitigation options and investor/insurer guidelines.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in loan servicing systems (e.g., MSP, LoanServ) and Microsoft Office (especially Excel and Outlook).
• Effective communication and problem-solving abilities.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Nice To Have Qualifications:

• Experience working with GSEs and government loss mitigation programs (e.g., Flex Mod, FHA-HAMP).
• Familiarity with CFPB servicing rules and audit documentation.
• Bilingual in English/Spanish a plus.