Insurance Benefits Customer Care Counselor

Do you hold active Life and Health Insurance Licenses in CA, MI, NY, IN, and FL as well as in at least 3 of these other states (MA, NJ, OH, MD, PA, VA, or CT)?  Do you have a passion to support Life and Health Insurance incoming calls, chats, and emails inquiries and requests?  Open enrollment season is around the corner!  This highly reputable, global insurance company is seeking Licensed Insurance Benefits Customer Care Counselor Consultants to support the increased volume over the next 6 months.  The position is 100% remote and will require a scheduled work day.  The scheduled work day is needed to cover the incoming insurance inquiries via calls, emails, and chats.  Thorough training will be offered though you will need your active licenses listed above to be considered.  No time off is permitted during training.

salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Utilize your mandatory active CA, MI, NY, IN, and FL Life and Health Licenses along with at least 3 of these other states (NJ, OH, MD, PA, VA, MA, or CT) to support incoming calls, chats, and emails inquiries and requests
• Work 100% from your home office with a set schedule knowing that you are being counted on to be reactive with incoming inquiries
• Document all interactions concisely and professionally in SalesForce
• Respond to a variety of standard to complex customer inquiries surrounding life and health insurance products and services
• Research customer inquiries
• Ensure proper follow up and resolution is provided and documented
• Respond formally to all correspondence,
• Learn and become well versed on all references materials available to you
• Toggle between multiple systems and reference materials needed to provide an accurate and educated response to the customer
• Request additional information from the customer
• Document client issues
• Escalate issues to appropriate parties to resolve
• Troubleshoot with the customer basic website and technical questions and issues
• Assist enrolling customers with various life and health products and in multiple different stages of the process
• Provide direction for payments and payment related questions to the customer
• Guide the customer with claim related processing inquiries 

Skills

• SalesForce (2 years of experience is preferred)
• Customer Care (4 years of experience is required)
• Phones
• Research (2 years of experience is required)
• Written Communication
• Follow up
• Life and Health Insurance (2 years of experience is required)
• Troubleshooting Skills
• Insurance enrollment (2 years of experience is required)
• Insurance Claim Processing (2 years of experience is required)
• Bilingual English and Spanish (4 years of experience is preferred)
• Life and Health License (2 years of experience is required)
• License NJ, OH MD, PA,VA,CT (2 years of experience is preferred)
• Microsoft Office Suite (2 years of experience is required)
• Microsoft Word (2 years of experience is required)
• Microsoft PowerPoint (2 years of experience is required)
• Powerpoint Excel (2 years of experience is required)
• Call Center Support (2 years of experience is preferred)
• License CA, MI, NY, IN, and FL (2 years of experience is required)
• NJ, OH MD, PA,VA,CT, MA (3) (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.