Data Operations Lead

About the job:

Data Operations Lead (Onsite - Client Facing)

We are seeking a Data Operations Lead for an onsite, client-facing role within a strategic Managed Services engagement supporting Data and BI Operations. This role owns operational excellence across enterprise data platforms, ETL pipelines, analytics solutions, and data governance ecosystems, acting as the primary interface with client stakeholders to ensure platform stability, continuous improvement, and measurable business value.

What you will do at Sogeti:

• Operational Monitoring & Platform Support

• Data Integration & ETL platforms: Azure Data Factory (ADF), SSIS, Talend

• Data Warehouses & DataMart: Azure SQL Managed Instance (MI), Azure Synapse Analytics, SQL Server

• Reporting & Analytics platforms: Power BI Online, Qlik Sense

• Service Management with SLA

• Support incident management, including triage, business communication, and resolution. Primary escalation for P1/P2 incidents.

• Problem Management: Perform Root Cause Analysis (RCA) and drive corrective and preventive actions.

• Service Request Management

• User provisioning and role-based access management across Azure SQL, Synapse, Power BI, and Qlik Sense

• Report and dataset promotion across Dev, Test, UAT, and Production environments

• Business data requests, ad-hoc extracts, and reporting enablement

• SLA measurement and Reporting

• Application Maintenance & Release Support

• Patching, configuration updates, and minor enhancements across data and analytics platforms

• Release coordination and deployment support

• DevOps: Code changes and enhancements for ETL pipelines and reporting logic

• Source code repository management (Git-based)

• CI/CD pipeline support and unit test automation

• Support disaster recovery (DR) incidents and participate in annual DR drills.

• Collaborate with delivery and product teams on story backlog grooming, prioritization, and acceptance.

• Value-Add & Continuous Improvement Initiatives

• Perform trend analysis on incidents, performance, and platform utilization.

• Drive DevOps and operational automation initiatives.

• Establish and mature a Power BI Analytics Center of Excellence (CoE)

What you will bring:

• Technical Skills - HANDS ON EXPERIENCE

• Data Integration / ETL: Azure Data Factory (ADF), SSIS, Talend

• Data Warehousing: Azure SQL MI, Azure Synapse Analytics, SQL Server

• Reporting & Visualization: Power BI, Qlik Sense

• DG Tools (At least one is preferred) - Alation, Atacama, Profisee (or equivalent tools)

• Fabric Experience preferred

• Experience supporting enterprise-scale data and analytics ecosystems in an AMS or managed services model.

• Strong understanding of incident, change, and release management processes.

• Client & Leadership Skills

• Proven experience in a client-facing role with strong communication skills.

• Experience in working in legal industry will be a big plus.

• Process & Methodologies

• ITIL-based service management experience.

• Agile/Scrum exposure in hybrid delivery and support environments.

• Strong documentation, reporting, and governance discipline.

Education:

• Bachelor-s or Master-s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field.

Life at Sogeti - Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work options

• 401(k) with 150% match up to 6%

• Employee Share Ownership Plan

• Medical, Prescription, Dental & Vision Insurance

• Life Insurance

• 100% Company-Paid Mobile Phone Plan

• 3 Weeks PTO + 7 Paid Holidays

• Paid Parental Leave

• Adoption, Surrogacy & Cryopreservation Assistance

• Subsidized Back-up Child/Elder Care & Tutoring

• Career Planning & Coaching

• $5,250 Tuition Reimbursement & 20,000+ Online Courses

• Employee Resource Groups

• Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being

• Disaster Relief Programs

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best |

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $100,000-115,000.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law.

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.