Director of Operations

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At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences. As a member of the property's Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

Organization - Hotel Kabuki

Located in San Francisco near Pacific Heights, Hotel Kabuki is a boutique hotel in Japantown. The Director of Operations oversees Front Office, Housekeeping, Banquets, Outlets, and other operational areas managed by Hyatt.

Duties include:

• Managing short and long-term planning for front and back of house operations.
• Developing and recommending budgets, marketing plans, and objectives.
• Participating in total hotel management as part of the Hotel Executive Committee.
• Implementing F&B sales/marketing programs.
• Developing and coaching employees.
• Handling hiring, training, performance reviews, and employee counseling.
• Managing payroll, reports, forecasts, inventory, and budgets.
• Coordinating with other departments to ensure quality guest service.
• Resolving customer complaints to maintain satisfaction.
• Implementing procedures to enhance guest and staff satisfaction.
• Maintaining Hyatt standards and daily operational compliance.
• Communicating with Corporate Staff.

The salary range for this position is $116,900 - $181,200.

Qualifications include:

• At least 6 years of progressive hotel operations experience, preferably with Hyatt.
• Experience with hotel pre-opening is preferred.
• Strong service orientation and presentation skills.
• Minimum 5 years in a senior F&B or Rooms management role.
• Proven leadership abilities.
• Hospitality degree is an asset.
• High energy, entrepreneurial spirit, motivational leadership, effective communication, and customer service skills.
• Proficiency in Microsoft Word and Excel.

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

This job posting is active and available.