FAMILY ENGAGEMENT COORDINATOR

Job Description

Job Description

Description:

POSITION SUMMARY

Create memorable experiences that keep families coming back! As the Family Engagement Coordinator at our Sampson facility, you’ll lead Child Watch, support our preschool team, bring birthday celebrations to life, and plan fun, engaging programs for youth and families. From leading staff to jumping into activities, you’ll blend creativity, organization, and hands-on service to help every family feel welcome and connected. Your work will bring the YMCA’s mission to life through opportunities for children and families to learn, play, and grow together.

ESSENTIAL FUNCTIONS

1. Coordinate and supervise Child Watch, birthday parties, Kids’ Night Out, and related programs to meet YMCA objectives and maintain high standards of program quality and safety.
2. Recruit, hire, train, supervise, develop, and schedule department employees and volunteers.
3. Conduct regular staff meetings to support communication, engagement, retention, and understanding of the YMCA mission.
4. Provide direct coverage in Child Watch when employees or volunteers are unavailable.
5. Deliver excellent service, build relationships, and respond promptly to member and community inquiries and complaints.
6. Assist with department payroll approval and annual employee performance reviews according to association procedures.
7. Compile program statistics and evaluate participation and effectiveness to guide program improvements.
8. Coordinate and facilitate birthday parties and purchase department supplies as needed.
9. Support the annual campaign by recruiting campaigners, serving on planning committees, and assisting where needed.
10. Assist with marketing, promotions, community events, and YMCA special events; encourage participation among staff, youth, teens, and families.
11. Follow and uphold association Human Resources and Finance procedures, employee and department handbooks, safety and risk management policies, and emergency response procedures.
12. Participate in management team meetings, assigned committees, and required YMCA trainings.
13. Model YMCA core values and character development while fostering a welcoming, inclusive environment.
14. Perform other related duties as assigned by the supervisor.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

YMCA PART-TIME BENEFITS OVERVIEW: At the YMCA, we invest in our people so they can better serve our communities. Our part-time employees enjoy a supportive, inclusive work environment with valuable benefits that reflect our mission and core values.

• Complimentary YMCA Membership
• Flexible Scheduling
• Professional Development
• Retirement Benefits
• Employee Resource Groups
  

YMCA COMPETENCIES (Leader):

Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

The Y: We’re for youth development, healthy living, and social responsibility.

REQUIREMENTS

• Must be at least 21 years old.
• Must have college credits toward Human Services, Recreation, Physical Education, or a related field, or at least one year of related experience.
• Must obtain CPR and First Aid certifications within six months of hire.
• Must be available to work a flexible schedule.
• Must have a valid driver’s license.

QUALIFICATIONS

• Ability to work with children and supervise, develop, and motivate employees and volunteers.
• Ability to respond effectively to safety concerns and emergency situations.
• Knowledge of youth programs, team-building activities, and competitive and noncompetitive games.
• Strong oral and written communication, active listening, and customer service skills, with the ability to engage people of all ages and backgrounds.
• Strong interpersonal and coaching skills. Previous supervisory experience preferred.
• Strong organizational skills, with the ability to coordinate programs, manage schedules, and maintain accurate records.
• Ability to evaluate program participation and effectiveness and identify opportunities for improvement.
• Commitment to the YMCA mission and core values of Caring, Honesty, Responsibility, and Respect.
• Ability to contribute to a welcoming, inclusive environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently required to stand, walk, sit use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, hear and see.
• The ability to hear and speak to be heard by staff and children.
• Ability to lift equipment weighing up to 50 pounds.

YMCA SAFETY REQUIREMENTS:
CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.

Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.

Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.

Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.

Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.

Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.

Reasonable Accommodation Statement: The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.

Job Title: FAMILY ENGAGEMENT COORDINATOR

FLSA Status: Non - Exempt

Job Type: Part Time
Pay Rate: $14.40 - $18.00 / Hour
Revision Date: 10/8/26

Equal Opportunity Employer: The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.