Full-time Veterinary Receptionist (Care Coordinator) - Westside Animal Emergency Clinic

Job Description

Job Description

PetVet Care Centers' Westside Animal Emergency Clinic is currently seeking a Full-time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Westside Animal Emergency Clinic in Lithia Springs, Georgia, is a dedicated emergency veterinary hospital providing after-hours and critical care services. With a highly trained team and a fast-paced environment, they deliver urgent, life-saving care when pets need it most.

Why Join Us:

• We are an after-hours small animal hospital that has been an important part of the community for 19 years.
• We have recently expanded into a state of the art, 6,000 sq ft facility.

Looking for individuals who:

• are aware of our operating hours- we are only open NIGHTS, WEEKENDS & HOLIDAYS
• enjoy laughter and good music (bonus points for being able to teach the choreography to Thriller)
• rock the ability to multi-task
• enjoy occasional Nerf gun wars to help relieve stress during hectic shifts and won't fuss if accidentally shot above the shoulders
• are chill and able to perform well under pressure in a fast paced environment both independently and as a team member
• are self motivated and detail oriented, but also work cohesively with our amazingly fantastic staff and DVMs
• like double time pay on major holidays
• are computer literate with strong typing skills
• able to lift 40+ pounds (and enjoy bragging rights on being able to lift heavier dogs than some of our other staff and DVMs)
• enjoy friendly holiday themed competitions
• have your own dependable transportation
• and of course, you should absolutely love cats and dogs!

Responsibilities (day-to-day activities, but are not limited to):

• greeting and welcoming Owners and patients
• ability to recognize life threatening symptoms for immediate triage
• answering multi-line phone system with a cheerful demeanor
• teaching the Thriller dance
• checking in/out clients
• assisting Techs and DVMS
• data entry
• organized and detail-oriented filing
• offering compassion and understanding towards Owners in emergency setting
• holding patients for exams, procedures, x-rays and comfort
• handling of monies & taking payments
• have great aim for Nerf gun wars
• scanning/faxing/emailing records to RDVMs/Specialists
• running lab work
• helping to maintain a clean and healthy environment

Compensation will be based on experience and skill level.

Job Type: Part-time & Full-time positions available
Scheduled hours will include evenings, weekends, and some holidays.

**We are not open 24/7**
We are only open nights, weekends, & holidays

*Yearly scrub allowance for Full-Time and Part-Time positions*

*Benefits listed below are available to Full-Time positions*

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10-hour shift, 8-hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary Experience: 1+ years (Required)
• Customer service: 2 years (Required)
• Applicants must be 18 years of age or older to be considered for this position

Work Location: In person

Pay Range

$15—$17 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.