Bathhouse Attendant - The Springs Resort & Spa

Description The Springs Resort & Spa is seeking a friendly and service-driven Part-Time Bathhouse Attendant to join our team in Pagosa Springs, Colorado. This guest-facing role is essential in delivering a welcoming, organized, and seamless experience for guests purchasing day passes, checking in to soak, and preparing for time in our 45+ geothermal pools. The ideal candidate thrives in a high-volume hospitality environment, enjoys interacting with guests, and takes pride in maintaining operational accuracy and exceptional service standards. Your Future Career Guest Check-In & Experience Greet guests warmly and professionally upon arrival. Process day passes, reservations, and upgrades accurately using point-of-sale systems. Provide clear instructions regarding pool access, locker areas, and resort amenities. Answer guest questions regarding policies, pricing, and soak procedures. Maintain a positive and welcoming atmosphere at all times. Retail & Sales Support Process retail purchases including swimwear, flip-flops, robes, and apparel. Maintain clean, organized, and visually appealing retail displays. Assist guests with sizing, product selection, and recommendations. Support inventory restocking and communicate low stock levels to leadership. Follow proper cash-handling and POS procedures. Linen & Operational Support Distribute robes, towels, and other guest amenities accurately and efficiently. Collect used linens and coordinate with Laundry for replenishment. Monitor supply levels and maintain organized storage areas. Ensure the Bathhouse remains clean, organized, and guest-ready throughout the shift. Compliance & Safety Follow all cash-handling, security, and guest privacy procedures. Adhere to health and safety guidelines related to public areas and high-touch surfaces. Maintain awareness of guest safety protocols and emergency procedures. Report operational or maintenance concerns promptly to leadership. Team Collaboration Communicate effectively with Bathhouse Supervisors, Pool Operations, Spa, and Security teams. Support peak periods with efficient multitasking and guest flow management. Participate in training sessions and team meetings. Assist with additional duties as assigned to support overall resort operations. Requirements Required Qualifications High school diploma or equivalent required. Previous hospitality, retail, spa, or customer service experience preferred. Experience with POS systems and cash handling preferred. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Professional appearance and guest-first mindset required. Availability to work flexible schedules, including weekends, holidays, and peak seasons. Physical & Work Environment Requirements Ability to stand for extended periods throughout a shift. Ability to occasionally lift or carry items up to approximately 40 pounds (linens, retail inventory). Ability to work in a high-traffic, guest-facing environment. Exposure to humidity and varying indoor temperatures. Ability to maintain composure during busy service periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Springs Resort & Spa is an Equal Opportunity Employer. #J-18808-Ljbffr Wellspring Hospitality LLC