Customer Service Representative

Atlantic City, New Jersey, United States

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role: We’re looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you’ll provide world-class service to clients before, during after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities

• Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.
• Provide quotes, itineraries, and travel recommendations based on client preferences.
• Handle changes, cancellations, and special requests with professionalism and care.
• Maintain accurate client profiles and documentation.
• Collaborate with travel vendors, cruise lines, & resorts to resolve issues efficiently.
• Follow up with clients post‑travel to ensure satisfaction and encourage referrals.
• Stay current on promotions, destinations, & supplier policies.
• Support the sales & travel advisor team by ensuring excellent client experience.

Qualifications

• Strong communication & problem‑solving skills.
• Customer service or hospitality experience preferred (travel industry a plus!).
• Self‑motivated & organized, with attention to detail.
• Comfortable working remotely & managing multiple clients at once.
• Proficient in using online tools & booking platforms (training provided).
• Passion for travel & helping others create unforgettable memories.

Benefits & Perks

• Full training & certification programs provided.
• Flexible work‑from‑home schedule.
• Access to travel discounts & exclusive perks.
• Growth opportunities & performance bonuses.