Collections Specialist

Job Summary

The Accounts Receivable & Collections Specialist (The Specialist) records, verifies, and posts payments received by the organization. Ensures transactions are recorded promptly and accurately in accordance with internal accounting policies. Reconciles payments with accounts receivable ledger and prepares reports of delinquent accounts. May be responsible for ad hoc customer billing and responding to customer inquiries regarding invoice disputes.

The Specialist is also responsible for initiating calls to complex and difficult customers to collect payments and settle accounts. Follow up on delinquent account updates and maintain accurate financial records including accounting, receivable and credit records. The Specialist must maintain accurate records of all customer conversation within the company's ERP along with any other internal house of record.

Experience And Skills

A successful Accounts Receivable and Collections Specialist actively manages the Client accounts with little supervision and has strong interpersonal knowledge to easily connect with and influences clients to agree to collection terms. Additionally, the Specialist knows how and when to partner with internal stakeholders to leverage collections efforts.

• You will have 3-5 years of collections experience.
• Having worked in a position where you had billing experience and responsibilities.
• Experience working and posting cash applications.
• Passionate about achieving assigned goals while building and maintaining impactful Client relationships.
• Clear, and concise, communicator with the ability to explain and train as a subject matter expert in assigned duties.
• Independent, strategic thinker with a "can do” attitude.
• Strong and tactful negotiator skill set.
• Accounts Receivable and billing experience, preferably in a hospital care setting
• Be capable of self-direction, within context.

1. Duties and Responsibilities:Collections:

• Achieve assigned collection goals.
• Contacts customers on status of current and past due invoices.
• Prepare and send collection letters.
• Updates CRM software on all customer communications.

1. Accounts Receivable:

• Partners with and provides updates to internal stakeholders on top Past Due accounts to complete Monthly & Quarterly AR allowance.
• Develop and Maintain processes and procedures surrounding the monthly cash forecasting process.
• Actively seeks out opportunities to improve and streamline department processes to reduce Accounts Receivables.

1. Cash Applications:

• Accurately post and records cash daily for all revenue streams including domestic and international.
• Assists with cash applications and audit requests.

• Education: Bachelor's degree in accounting or finance or other related field of study (preferred).
• High School Diploma (required).