Consumer Insights Technician

Job Description

Day-to-Day:

• Monitor and triage incoming feedback from internal employees and external consumers

• Review and analyze tester ratings, written feedback, videos, and photos

• Synthesize findings into clear, decision-ready summaries for cross-functional teams

• Support active product testing periods, including occasional weekend monitoring

• Partner closely with design, engineering, quality, and marketing stakeholders

• Organize, clean, and transfer testing data into a secure, AI-enabled digital research repository

Ensure insights are delivered accurately, clearly, and on time to inform product decisions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Must-Haves:

• 3-5 years of experience in consumer insights, UX research operations, product development support, quality programs, or field testing

• Strong project management experience

• Customer-facing experience

• Hands-on experience with feedback or testing platforms (Centercode, UserTesting, Qualtrics, or similar)

• Strong Excel or Google Sheets skills (pivot tables, filtering, tagging)

• Experience creating clear, executive-ready reports in PowerPoint or Google Slides

• Ability to synthesize qualitative and quantitative feedback into actionable insights

Working knowledge of AI tools and prompting techniques