Consumer Insights Technician
Insight Global
Job Description
Day-to-Day:
Monitor and triage incoming feedback from internal employees and external consumers
Review and analyze tester ratings, written feedback, videos, and photos
Synthesize findings into clear, decision-ready summaries for cross-functional teams
Support active product testing periods, including occasional weekend monitoring
Partner closely with design, engineering, quality, and marketing stakeholders
Organize, clean, and transfer testing data into a secure, AI-enabled digital research repository
Ensure insights are delivered accurately, clearly, and on time to inform product decisions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Must-Haves:
3-5 years of experience in consumer insights, UX research operations, product development support, quality programs, or field testing
Strong project management experience
Customer-facing experience
Hands-on experience with feedback or testing platforms (Centercode, UserTesting, Qualtrics, or similar)
Strong Excel or Google Sheets skills (pivot tables, filtering, tagging)
Experience creating clear, executive-ready reports in PowerPoint or Google Slides
Ability to synthesize qualitative and quantitative feedback into actionable insights
Working knowledge of AI tools and prompting techniques
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