Director, IT PMO - Segments

Become a part of our caring communityThe Director, PMO Segments is responsible for leading a centralized enterprise Program Management function across Insurance, CenterWell, Corporate, Digital and Growth.This role reinforces standardization of delivery governance, tooling, and execution practices across highly technical and cross-functional environments, enabling scalable, secure, and high-performing platforms. The Director unifies PMO capabilities into a cohesive model that enhances delivery consistency, transparency, and risk management across enterprise technology services while driving successful delivery of program and project scope for our technology and business customers.The Director, PMO Segments assembles and leads project teams, identifies appropriate resources needed, and ensures timely completion of projects within budget. Actively manages stakeholder partnerships and mitigates risks. Familiar with the various delivery methodologies (PMI, SAFe, Agile delivery, LPM, etc.). Understands and supports the role and function of each team member, in order to effectively coordinate the activities of the team. Oversees the interdependencies and integration of interrelated projects and sets strategies for program execution to deliver longer term business value.Enterprise Governance & PMO LeadershipEnsure Program and Project governance for all segments, including compliance, audit readiness, and delivery standardsChampion and ensure consistent program and project execution frameworks across Agile, Product, DevOps, and Traditional PM modelsDrive PMO maturity and operating model standardization across infrastructure, platform, operations and cybersecurity domainsDemonstrate adaptability and curiosity in the face of ambiguity and change.Segment Delivery OversightProvide oversight across domains, including:Insurance (Medicaid, Medicare, Carelus, Claims, Product & Billing, Provider, Enrollment & member)CenterWellMilitaryDigitalCorporateGrowthManage interdependencies across complex Programs and ecosystems to ensure aligned and predictable deliveryTooling Strategy, AI & Data GovernanceReinforce tooling strategy across shared technologiesDrive an AI first mindset across the entire PMODrive integration between PPM, Agile, DevOps, and operational toolingEnforce data governance, KPIs, and reporting standards to enable real-time delivery insightsPortfolio Visibility & Executive ReportingDeliver executive-level reportingProvide visibility into capacity, financials, risks, dependencies, and delivery performanceEscalate and mitigate risks impacting platform stability, scalability, or regulatory complianceCross-Functional InfluencePartner with:Segment leadersBusiness Leader and Product OwnersEngineering and technology leadershipCybersecurity leadersPlatform and data teamsPortfolio management and financeTechnology Operations LeadersInfluence adoption of enterprise governance standards, tooling, and delivery disciplineTeam LeadershipLead a large team of contractors and employeesDemonstrate high Emotional Quotient (EQ) and strong leadership skillsBuild capabilities aligned to modern engineering and platform delivery modelsUse your skills to make an impact Required QualificationsMasters degree8 + years of leadership experience in a medium to large corporate technical environment, with oversight across diverse segments including healthcare insurance, technology operations and clinical operations4+ years leadership experience in a PMOPreferred QualificationsExperience working with teams that support architecture, infrastructure, cloud, service, API, Storage, Cybersecurity1+ years experience supporting AI initiativesMedicaid and Medicare experienceWorking knowledge of ServiceNow, Jira, Jira Align, ADOProject Management certificationAgile/SAFe certificationAdditional InformationThis position follows a Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C: Atlanta, GA, Nashville, TN, Chicago, IL, or Charlotte, NC.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$184,800 - $254,100 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.SummaryLocation: Arlington, VA; Charlotte, NC; Louisville, KY; Tampa, FL; Dallas, TX; Fort Lauderdale, FL; Chicago, IL; Atlanta, GA; Boston, MAType: Full time