PRO SHOP STAFF

Job Description

Job Description

Our Golf Course is located in the beautiful city of Destin, FL which is nestled in the heart of Florida’s Emerald Coast. We are home to the best beaches in the world and known for our top ranked golf course. We are semi-private but also open to the public. Our Golf Academy provides the most intuitive golf lessons in Destin, powered by PGA Pros and Trackman Technology. We have premium Callaway Club Rentals Available.

Job Title : Pro Shop Attendant

Reports To: Head Golf Professional

Summary: The Pro Shop Attendant will provide first-contact customer interaction including booking tee times, checking in golfers, selling merchandise, and cleaning and stocking the Pro Shop.

Essential Duties and Responsibilities

1. Maintain effective communication with all team members to maintain a smooth, informed, safe, and consistent atmosphere within the Golf Shop.
2. Understand the Club’s sales goals and assist in achieving targets for retail revenues.
3. Assist in developing the staff schedule to ensure adequate coverage.
4. Provide exceptional customer service; professionally respond to all guest concerns.
5. Answer phones and make tee time reservations.
6. Check in players.
7. Keep the Golf Shop fully stocked, clean, and a welcome place for guests. Monitor inventory and place purchase orders.
8. Provide customer service and check out for retail sales to customers.
9. Handle cash and card transactions, ensure charges are accurate and return correct change to guests.
10. Assist in tournament operations with Head Golf Professional and Assistant Golf Professional, if requested.
11. Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

• High school diploma or general education degree (GED); previous experience in customer service a must.

Knowledge, Skill and Ability Requirements

Knowledge

• Passionate about hospitality.
• Knowledge of the game of golf is an asset.
• Multi-tasking, organizational and time management skills are critical.
• Possess excellent communication skills with the ability to articulate professionally the creative ideas and services offered.
• Ability to handle multiple guests and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Excellent problem-solving skills and the ability to make decisions quickly.
• Ability to work a flexible schedule to include weekends and holidays.

Perks & Benefits

• Meal allowance
• Excellent golfing privileges
• The opportunity to work in a fast-paced, indoor-outdoor environment.

Key Competencies

Key Competencies include strong work ethic, attention to detail, relationship builder, multi-tasker, problem analysis and solving, excellent communicator, confidentiality, and integrity. Adhering to our Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple and/or complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications

Availability Open and operational seven days a week. Employees are required to be available to workdays, nights, weekends, and holidays.

License Requirements Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.

Rules and Regulations All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to lift 5-15 pounds regularly, and over 15 pounds with assistance, upon occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The physical environment requires the employee to work inside in a climate-controlled environment. There may be occasion to work outside in heat/cold, wet/humid, and dry/arid conditions.