ServiceNow PM Workflows Consultant

ROLE: SAP BRIM CI Functional Consultant Location: Can be remote but huge possibility of travel to Fremont, CA - Client location. Will prioritized Locale candidates SAP BRIM Convergent Invoicing SME responsible for leading the design, configuration, and support of the SAP BRIM CI module within the BRIM suite. This role requires an in-depth understanding of complex business processes related to high-volume contract accounting, invoicing, payments, and collections, with a focus on CI with other BRIM components (FICA and Cash Management) and SAP S4HANA Finance. Key responsibilities :

• Solution leadership: Serve as the Technical SME and focal point of contact for all SAP BRIM CI -related business process matters, including system upgrades, defect resolution, and implementation projects.
• Requirements gathering: Facilitate workshops with business stakeholders to collect and analyze complex business requirements related to accounts receivable, invoicing, payments, and collections.
• System design and configuration: Design and document SAP CI solutions, including system configuration and customization, to address client requirements.
• Must have knowledge on Concepts of Billing, Billing Process Execution, Scheduling in Billing and Invoicing, Billing Process Configuration for Selection, Grouping, Aggregation, Billing Plans and Billing Plan functionality, Billing request for Correction
• Must have knowledge of Invoicing Process, Invoicing Overview and Execution, Invoicing Process Configuration, Invoicing Reversal and Billing Reversal.
• Integration: Manage the integration of Convergent Invoicing (CI) with other SAP BRIM modules, such as FICA, Cashe Management and Convergent Charging (CC).
• Application Support & Maintenance: Deliver Level 2 and Level 3 support for SAP BRIM CI and related modules, ensuring timely resolution of incidents and service requests.
• Execute breakfix problem resolution and preventive maintenance in line with Disney s problem management standards.
• Incident & Request Management: Manage ServiceNow tickets for incidents and requests, including prioritization, root cause analysis, and escalation as needed.
• Provide bi-weekly reporting on incident status and resolution timelines.
• Functional Expertise: Configure and maintain invoicing processes, including payment processing, dunning, and integration with other SAP modules.
• Support user requests for ad hoc reports, file extr

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