Installer Service Specialist

Compensation Pay Range: $17.34 - $25.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums, paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. Installer Service Specialist Overview The Installer Service Specialist is an experienced technical parts specialist who supports professional customers through the store’s installer counter. This position will oversee and direct the daily activity of delivery specialists to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply. ESSENTIAL JOB FUNCTIONS Work with installers and professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice orders, and direct efforts to pick and stage parts for delivery. Route delivery specialists to ensure customers receive orders consistently and timely. Ensure delivery vehicles are serviced and maintained according to company standards. Complete vehicle inspections on time and enter daily mileage into fleet management devices. Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure new core and warranty returns are picked up and credited promptly. Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly. Assist on the front counter and retail counter as needed. Help with back‑room duties such as auto‑load, returns, and stock. Assist with customer labor claims, processing them quickly and efficiently. Perform all other duties as assigned. SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES Required: Strong background in mechanics and above‑average communication skills. Desired: Hands‑on knowledge of automotive repairs, ASE certification, and fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA) starting day one. Team member health/wellbeing programs. Tuition and educational assistance programs. Opportunities for career growth. Equal Opportunity Employer Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr