Retail Experience Specialist

Retail Experience Specialist

The Retail Experience Specialist is a crucial role in supporting the efficient operation of our sales and education teams and enhancing internal communication channels. They will play a vital role in expanding communications between retail and office teams, supporting retail calendar management, streamlining material distribution, and providing essential administrative support.

This position requires outstanding business communication skills, meticulous attention to detail, excellent judgment, and disciplined organizational abilities. The Retail Experience Specialist will work collaboratively with internal teams and remote sales teams throughout the US, often independently, to ensure seamless execution of retail experience initiatives and administrative functions.

Internal Communications & Retail Support:

• Expand internal communications between retail and office teams, ensuring clear, consistent, and timely dissemination of information.
• Act as a central point of contact for the sales & education team, gathering feedback and bridging communication gaps with office-based departments.
• Support retail calendar management and accountability by providing timely account updates and ensuring all stakeholders are informed of key dates and activities.
• Streamline and support the efficient distribution of materials from office teams to the field, ensuring all sales and education teams have the necessary resources.
• Oversee and maintain sales team communication using various internal systems, ensuring accuracy and accessibility of information.
• Partner with Account Teams to create monthly and quarterly communication tools (i.e. Sales Huddles, Freelance Huddles, etc.).
• Leverage ThinkTime and other retail supporting technology tools to enhance the overall flow of sales & education communication.

Administrative & Operational Support:

• Provide administrative support via support groups and user management of the ThinkTime platform.
• Provide administrative support and user management of the Yext platform for all channels.
• Execute administrative-related tasks such as maintaining the store directory, sales & education team directory, distribution lists, coordinating UPS sends, managing shipments, and other general office support.
• Review internal processes and analyze patterns to identify trends, supporting the updating of processes and implementation rollout with the Director of Retail Experience.
• Provide support for Sales and Education events and conferences, assisting with logistics and administrative tasks.

Education Support:

• Provide general education support as needed, assisting with the preparation and distribution of educational materials and resources.
• Collaborate with the Education team on various projects and initiatives, contributing to the development and delivery of training programs.

Administrative Support (SVP, Sales & Education):

• Schedule meetings, appointments, and travel arrangements.
• Manage and process expense reports, ensuring accuracy and adherence to company policies.
• Maintain absolute discretion and strict confidentiality when handling sensitive business, financial, and personnel information.

Qualifications:

• Minimum of 2-3 years of experience in an administrative function.
• Must have proof of insurance, a current and valid driver's license, and a reliable means of transportation.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Ability to travel, by air if necessary, to meet the needs of the business.
• Bachelor's Degree or equivalent experience

Schedule:

• Hybrid - requires onsite presence 3x per week at Benefit HQ

The target salary range for this position in California is $40/hour - $48/hour. The actual salary offered is based on market location and will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts.

Contract type: Permanent Job