Helpdesk Technician

Helpdesk Technician Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. We’re looking for a Helpdesk Technician with a solid background in Windows operating systems to work within classified environments, providing in‑depth support and leading problem‑solving and implementation efforts for specific software and hardware. You will work as part of a dynamic team to manage service offerings and ticketing, provide troubleshooting experience, and document best practices. Qualifications 1+ years of experience providing support to an IT operations environment Experience as a Tier1 helpdesk technician or responding to incident tickets Experience with Active Directory, virtualization, and basic networking Ability to install, configure, troubleshoot, and maintain hardware and software on Windows and Unix operating systems Ability to work and multitask in a fast‑paced environment, and identify, track, monitor, and prioritize requests Ability to author, interpret, and analyze technical documentation Active TS/SCI clearance; willingness to take a polygraph exam HS diploma or GED DoD8570 IAT LevelII Certification such as Security+ CE Certification Nice to Have Experience with Jira and the Atlassian Suite of tools Experience leading a team of technicians across multiple sites Knowledge of call center best practices, including forecasting and scheduling, inbound technical triage, ticket tracking, and escalation Knowledge of VMware and HyperV Ability to work with Security Technical Implementation Guides and group policies Bachelor’s degree Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation and Benefits Salary for this position ranges from $62,000.00 to $141,000.00 (annualized USD). The company offers health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible for the benefit programs. Equal Opportunity Employment All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr Booz Allen Hamilton