Housekeeping Manager - Soho House Nashville

Role Overview At Soho House the Housekeeping Manager is an experienced housekeeping professional with a keen eye for detail and customer service. Primary responsibilities include management of housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Manager plays a strategic role in liaising between departments, managing budgets, vendors and staff to ensure members and guest experience is always top‑notch. Main Duties Responsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. Oversee team management including recruitment, onboarding, training, payroll and disciplinary procedures, staff performance, conducting appraisals and strategizing with leadership. Purchase, reorder and maintain housekeeping supplies and inventory. Conduct pre‑shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas. Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts. Uphold the highest standards of cleanliness, safety, and conduct. Determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. Ensure proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Plan for accommodation. Coordinating guest and staff laundry services and ensuring charges are posted accurately and in a timely manner. Knowledge of OSHA and safety standards within Housekeeping department; adhere to health and safety policy (IIPP, worker's comp procedures, allergy procedures) and enforce compliance with all Company policies and local, state, and federal law as applicable. Required Skills & Qualifications Minimum 7+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development. Ability to anticipate customer needs, change goals and direction quickly and multitask. Working knowledge of rooms management systems. Advanced knowledge of Housekeeping process and procedures. Proven experience supervising housekeeping departments of 15+ employees. Ability to maintain a budget and proven excellence in customer service. Capable of using independent judgment and solid decision‑making skills. Proven comfort and experience interacting effectively with all levels of management, guests, associates, and clientele. Self‑motivated to accomplish goals, with a strong sense of responsibility. Proficiency with general office PC applications (word processing, spreadsheets, databases). Demonstrated sound organizational, coordinating and personal interface skills. Excellent written and verbal communication skills. Proven job reliability, diligence, dedication and attention to detail. Must be flexible with working nights, weekends, and holidays (when applicable). Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to make periodic fast‑paced movements to go from one part of the property to others. Must be able to move, pull, push, carry or lift at least 30 pounds. Must be able to occasionally kneel, bend, crouch and climb. Must be able to perform physical activities such as lifting, cleaning, and stooping. Must be able to stand, walk, lift and bend for long periods of time. Benefits Competitive compensation packages featuring global benefits and perks. Full‑time employees are eligible for full benefits: Medical, Dental & Vision, and a retirement fund with a 2% match. Paid Time Off: sick days and vacation days. Career development opportunities for domestic and international progression. Soho Impact: mentoring, apprenticeship, local outreach and sustainability initiatives. Learning & Development: a range of internal and external courses available for all employees. Cookhouse & House Tonic: monthly calendars of events, training and trips. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)