Case Manager

Case Manager

PMHCC Case Management is a unit dedicated to providing recovery support services to individuals as they journey through their recovery process from the disease of addiction and other life challenges with the goal of achieving and maintaining long-term recovery. As case managers assist individuals in their recovery process, individuals are empowered to identify their strengths and talents and focus on the areas of need that they are willing to address at specific times. This collaborative approach is built upon the idea that all individuals, regardless of their challenges or backgrounds, are people first.

The Case Manager provides case management services to individuals with a substance use disorder or may have a co-occurring disorder (mental illness and addiction). Case managers support individuals and promote a drug-free and sober life-style by connecting them to a range of community resources, mentoring and advocacy. Individuals seeking self-sufficiency and recovery from substance abuse and co-occurring disorders are provided ongoing support and ancillary services such as engagement, evaluation of the individual's strengths and needs, service planning and goal setting, linking, monitoring, advocating and coaching.

Duties and Responsibilities:

• Provide case management services for adults diagnosed with substance use and/or cooccurring disorders
• Maintain a caseload of 25 cases with various needs of support, meeting with each participant at minimum once per month to monitor the progression of case management services
• Utilizing the fee for service model, obtain 100% productivity based on available service units per month
• Be visible daily and provide case management services a minimum of 85% of the time in the community
• Retain all required documentation in participant file and maintain 100% documentation compliance
• Ensure all service provision documentation is entered within 48 hours of completion, the documentation is accurate, and reflects the services provided
• Assist participant in identifying goals, developing a plan for success, implementing strategies to achieve goals, and review the success of goal completion.
• Participate in the individual's treatment experience by closely working with the recovering person's natural supports, therapist, psychiatrist, social worker, and any other collateral supports that are a positive impact on the participants life
• Coordinate clinical interventions as needed and participate in all after care planning from inpatient facilities to provide continuity of care
• Bi-weekly supervision with supervisor to incorporate clinical support and a thorough review of all case managers' active charts, productivity review and discussion of CM needs and/or challenges
• Attend all mandatory trainings as designated
• Other duties as assigned by management

Skills Required:

• Communication Skills: Must be able to communicate effectively with all staff members across all levels of the organization and advocate on behalf of our participants to stakeholders in a respectful and thoughtful manner.
• Compassion: Must be able to display empathy and thoughtfulness when providing services to our participants and advocating on behalf of our participants.
• Time-Management and Organizational Skills: Must demonstrate a thorough understanding of case management documentation standards, meet deadlines, be punctual, and triage crisis situations when they arise.
• Problem-Solving Skills: Must be able think critically and clearly about participant challenges and exercise sound insight and judgment when offering solutions.

Education and Experience:

A High School or Associate's degree and a minimum of 12 semester credit hours in social science and 2 years experience in public or private human services with 1 year in direct client contact or a Bachelor's degree with major coursework in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling or education.

Physical Demands:

Must be able to sit in front of a monitor for a minimum of 1 - 2 hours. Must be able to travel via car or public transportation for off-site home visits and meetings. Must be able to climb stairs and lift up to 20 lbs. while performing duties of the job.

Essential Functions:

Must have the ability to physically perform the duties and able to work in the environmental conditions required of a position of this class. Must have a valid driver's license.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.