Quality Manager

Job Description

Job Description

Job Title: Quality Manager Job Description

The Quality Manager leads all aspects of the organization’s quality management system and drives continuous improvement across manufacturing operations. This role ensures full compliance with ISO standards, customer requirements, and regulatory expectations while overseeing product quality, supplier quality, auditing activities, corrective and preventive actions, and the development of quality personnel. The position requires a broad quality background, strong root cause analysis expertise, and proven leadership in implementing process improvements that enhance quality, efficiency, and customer satisfaction.

• Lead, maintain, and continuously improve the Quality Management System (QMS) in accordance with ISO 9001 standards.
• Develop, implement, and update quality procedures, control plans, inspection criteria, and quality documentation to support robust quality processes.
• Monitor and report key quality performance metrics, including customer complaints, returns, non-conformances, and corrective actions.
• Ensure compliance with customer, regulatory, and internal quality requirements across all manufacturing operations.
• Lead cross-functional continuous improvement initiatives using Lean and Six Sigma methodologies to improve product quality and process efficiency.
• Facilitate structured root cause investigations using tools such as 8D, 5 Why Analysis, FMEA, and SPC to resolve complex quality issues.
• Drive effective corrective and preventive actions (CAPA) and verify their sustainability throughout manufacturing operations.
• Plan, schedule, and conduct internal quality audits to assess system effectiveness and identify opportunities for improvement.
• Coordinate and manage external customer, certification, and regulatory audits, ensuring readiness, participation, and follow-through.
• Ensure timely closure of audit findings and non-conformances and maintain documentation required for ISO certification compliance.
• Manage supplier quality performance by tracking metrics, addressing issues, and leading supplier development initiatives.
• Support supplier audits and corrective action activities, collaborating with suppliers to improve product quality and reduce defects.
• Work closely with suppliers to address vendor-related quality issues and implement sustainable solutions that prevent recurrence.
• Lead, mentor, and develop quality personnel and inspectors, providing coaching, guidance, and performance feedback.
• Establish clear quality expectations, standards, and accountability across the organization to ensure consistent adherence to quality practices.
• Partner with Engineering, Operations, Manufacturing, and Supply Chain teams to define and achieve shared quality objectives.
• Promote and reinforce a culture of quality, safety, and continuous improvement throughout the facility.

• Minimum of 7+ years of quality experience within a manufacturing environment.
• Strong experience managing and maintaining ISO 9001-compliant quality management systems.
• Hands-on expertise in root cause analysis methodologies and tools, including 8D and 5 Why Analysis.
• Proven experience leading corrective and preventive actions (CAPA) and verifying their effectiveness.
• Demonstrated ability to plan, conduct, and manage internal and external quality audits.
• Solid background in supplier quality management, including performance monitoring and issue resolution.
• Experience driving continuous improvement initiatives within manufacturing operations.
• Leadership or supervisory experience overseeing quality personnel and cross-functional teams.
• Excellent problem-solving skills with the ability to analyze complex issues and develop practical solutions.
• Strong communication skills, both written and verbal, to effectively interact with internal teams and external stakeholders.
• Effective organizational skills to manage multiple quality projects, audits, and improvement initiatives simultaneously.

• Degree in Engineering, Quality, Manufacturing, or a related field is preferred.
• Experience developing and implementing quality procedures, control plans, and inspection criteria.
• Familiarity with FMEA for risk assessment and prevention of potential failures.
• Experience with Statistical Process Control (SPC) for monitoring and improving process capability.
• background in Lean and Six Sigma methodologies for structured continuous improvement.
• Ability to promote a culture focused on quality, safety, and continuous improvement.

This role operates within a manufacturing environment that relies on structured quality systems and ISO 9001 standards. The Quality Manager works closely with Engineering, Operations, Manufacturing, and Supply Chain teams, as well as external suppliers and auditors, in a collaborative and process-driven setting. The position involves regular review of quality data, participation in audits, and on-the-floor engagement with production and inspection activities. The work environment emphasizes safety, disciplined quality practices, and continuous improvement, with a strong focus on teamwork, clear communication, and accountability.

This is a Permanent position based out of Stow, OH.

The pay range for this position is $100000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Will share with candidate during interview process.

This is a fully onsite position in Stow,OH.

This position is anticipated to close on Sep 2, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.