Security Guard Officer

Overview Help create a safe and welcoming YMCA by providing security oversight, member support, and emergency response. The YMCA of Yonkers is seeking a Security Guard / Member Experience Associate to help maintain a safe, secure, and welcoming environment for members, residents, staff, and guests. This weekend position serves as the primary licensed security presence at the Welcome Center and throughout the facility while supporting a positive member experience. Working as part of the YMCA's two-person front desk coverage model, this role helps ensure continuous security oversight while supporting smooth and welcoming front desk operations. The Security Guard / Member Experience Associate plays a vital role in facility safety, incident prevention, access control, and emergency response while promoting the YMCA's commitment to belonging, respect, and community engagement. Qualifications High school diploma or equivalent required; some college preferred. Current New York State Security Guard License required. Completion of New York State 8-Hour Pre-Assignment Training required. Completion of New York State 16-Hour On-the-Job Training required. Minimum one year of security, law enforcement, or related experience preferred. Experience working in community-based, nonprofit, or public-access facilities preferred. Ability to remain calm, observant, and professional in dynamic environments. Strong verbal communication and customer service skills. Basic computer proficiency. CPR/AED certification preferred or willingness to obtain within 30 days of hire. Bilingual (English/Spanish) preferred. Essential Functions Security & Safety Operations Serve as the primary licensed security guard for the YMCA facility. Maintain a visible security presence at the Welcome Center and throughout the building. Conduct documented security rounds throughout the facility on a regular basis. Monitor entrances, exits, program spaces, residential areas, locker rooms, and common areas for safety concerns and policy compliance. Ensure access control procedures and secured areas are properly monitored. Enforce YMCA policies, membership access requirements, and guest procedures respectfully and consistently. Respond promptly to incidents, disturbances, emergencies, and safety concerns. Utilize conflict resolution and de-escalation techniques to address challenging situations. Coordinate with YMCA leadership and emergency responders when necessary. Complete incident reports, security logs, and related documentation accurately and on time. Support emergency response procedures including evacuations, medical incidents, and facility lockdowns. Member Experience Support Provide a professional, welcoming, and respectful presence for members, guests, and visitors. Support front desk operations during high-volume periods and special events. Assist with member check-in flow, access verification, and facility wayfinding. Provide general information regarding YMCA programs, schedules, and facility operations. Maintain an organized, professional, and welcoming front desk environment. Identify and communicate member concerns, service issues, or safety-related matters to leadership. Promote YMCA programs, events, and community initiatives through positive member interactions. Support the YMCA's commitment to creating a welcoming and inclusive environment for all. Team Collaboration Work collaboratively with Member Experience staff, Operations leadership, and YMCA program teams. Model the YMCA's core values of Caring, Honesty, Respect, and Responsibility in all interactions. Support organizational efforts to create a safe, welcoming, and community-focused environment. Competencies Safety Awareness & Accountability Conflict Resolution & De-escalation Professional Presence & Judgment Emotional Intelligence & Inclusion Team Collaboration Required Certifications Current New York State Security Guard License required. Completion of New York State 8-Hour Pre-Assignment Training required. Completion of New York State 16-Hour On-the-Job Training required. CPR/AED certification preferred or willingness to obtain within 30 days. Ability to maintain all required security credentials throughout employment. #J-18808-Ljbffr