IT Support Technician

Job Description

Job Description

A Spanish version of this position is available upon request.
La versión de esta posición está disponible en Español si es requerida.

Join Our Mission – Be a Vital Part of Something Bigger
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

Your Role at BHSN:
As an IT Support Technician , you'll be the frontline of technology support across our organization—providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You’ll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.

Work Schedule & Location:

• Full-time, Monday – Friday, 8:00AM to 4:00PM

• Occasional after-hours/on-call support rotation

What You’ll Do:

• Provide Tier 1 helpdesk support via phone, email, and ticketing system

• Support PC setups, printer troubleshooting, and VOIP telecommunication systems

• Respond to user inquiries and resolve hardware/software issues

• Train end-users individually or in groups on software and hardware use

• Maintain and update software systems, databases, and reports

• Monitor system performance and complete routine maintenance tasks

• Support remote troubleshooting and escalate unresolved issues

• Assist in IT asset inventory and management

• Create and manage accounts in Active Directory and Microsoft 365

• Develop and maintain documentation and training materials

• Contribute to enterprise-wide projects and quality improvement efforts

• Create reports using Crystal Reports as needed

• Participate in on-call rotation and occasional off-hours work for system maintenance

• Other duties as assigned

What We’re Looking For:

• High school diploma or GED required

• Technical/vocational training in Information Technology or related field required

• Associate's degree or higher in IT/Computer Science preferred

• Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred

• 1-2 years of client-facing help desk/IT support experience

• Experience with Office 365, Active Directory, networking, and RMM tools a plus

• Strong troubleshooting skills and ability to explain tech solutions clearly to end users

• Excellent communication, time management, and organizational skills

• Problem-solving mindset with a passion for lifelong learning

• Valid NYS driver’s license and reliable transportation required

Why BHSN?
We believe that when you bring your whole self to work, you thrive—both professionally and personally. We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion. At BHSN, everyone belongs.

Our Commitment to Diversity, Equity & Inclusion:
BHSN is proud to be an Equal Opportunity Employer. We welcome all qualified applicants without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic information, marital status, arrest or conviction record, status as a victim of domestic violence, familial status, gender identity or expression, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.