Certified Veterinary Technician-Shift Lead

Pay Range $23.43 - $33.84/hour. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, abilities, education, and may vary depending on location and minimum wage laws. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care. As a Banfield Certified Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. With the chance to utilize your veterinary knowledge, communication skills, and love for pets, this role will afford you the opportunity to define a clear career path for continued growth and learning. ROLE RESPONSIBILITIES Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets. Upon approval from supervising veterinarian, perform veterinary technician appointments. All appointments must be under the direction and supervision of veterinarian and in compliance with state law. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients. Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary. LEADERSHIP RESPONSIBILITIES Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand. Support Practice Manager in hospital labor management. May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team. Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets. Provide effective communication between associates, clients, hospital leadership and Central Team Support. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board. Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions. Address broken equipment issues and assist in inventory management. REQUIREMENTS Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT). Preferred: Associate's or Bachelor's degree from an AVMA accredited veterinary technology program. Commitment beyond qualifications: Bringing talents, skills, dedication, and a desire for developing alongside peers. Showing up each day with a passion for pets and working with others who believe preventive care is the key to helping pets achieve long and healthy lives. May adopt our Five Principles — Quality, Responsibility, Mutuality, Efficiency and Freedom. Desired: Vet techs who thrive on delivering outstanding client and pet experiences. BENEFITS Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth) with company match. Best-in-Class Student Debt Relief Program (for Full-Time DVMs). Paid Time Off and Holidays. Top-Tier Mental Health and Wellbeing Resources including free coaching and counseling sessions. Associate Life Insurance (company-paid) and Supplemental Life Insurance. Company-Paid Short- and Long-Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave for birth and adoption. Continuing Education Allowance (for Eligible Positions). Continuing education opportunities are supported. Backup Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy program. Voluntary Protection Benefits. Legal Plan covering a wide range of legal needs. Identity Protection service. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. CAREER DEVELOPMENT Performance Development Plans (PDP) designed to help define and achieve career goals. Practice-paid continuing education opportunities and partner conference attendance. Free membership to NAVTA, practice-paid subscription to VetFolio, and a 50% discount for VetGirl. Community outreach opportunities. Potential to grow into leadership roles at the field and practice level. COMMUNITY & WORKPLACE VALUES We are committed to leading the way in community wellness through volunteering efforts and programs designed to benefit local shelters and rescues, strengthening the pet-human connections in our communities. EEO & INCLUSION STATEMENT WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS. ABOUT US Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences and uphold the health and well-being of our associates. #J-18808-Ljbffr