Certified Medical Assistant

ABOUT THE COMPANY DHI 365 is a new and innovative system that provides dedicated, coordinated care to the long-term care community, specifically to patients residing in their own homes. We operate as an integrated healthcare model combining an independently owned LTC pharmacy, telehealth physician services (not open to the public), and remote patient care coordination. As a growing ecosystem, we are expanding nationwide, currently operating in Pennsylvania. Our focus is on improving patient outcomes, reducing risk, and supporting individuals with chronic conditions through continuous monitoring, care coordination, and proactive intervention. JOB OVERVIEW The Certified Medical Assistant (CMA) will be part of our clinical care navigator team and play a key role in supporting ongoing patient care. They will be responsible for day-to-day front and back-office activities, with a strong focus on patient communication, monitoring, and care coordination. Such activities include regular correspondence between our physicians, our patient population, and our care navigation team. Our CMAs provide remote patient care by monitoring vitals, identifying potential concerns, and maintaining consistent weekly communication with patients. They assist physicians in conducting telehealth appointments, document outcomes accurately, and help ensure continuity and effectiveness of care. Additionally, they collaborate with Care Navigators to perform new patient intakes, home assessments, and schedule device deployment and installations. The CMA will also support the on-call queue to provide timely patient assistance when needed RESPONSIBILITIES • Perform consistent and professional patient outreach via phone • Assist physicians in conducting telehealth appointments with patients, ensuring smooth coordination and accurate documentation • Monitor patient vitals and identify any changes or potential concerns that may require follow-up • Follow up with patients on the progress of their care on a weekly basis, ensuring engagement and continuity • Conduct outreach to patients in times of concern or when intervention may be needed • Support Care Navigators with patient intake, onboarding, and home assessments • Schedule device deployment and installations for patients based on diagnosis and care plan requirements • Follow all applicable government regulations, including HIPAA, and internal care protocols • Other duties as assigned; job duties may vary depending on business needs QUALIFICATIONS • High School diploma or equivalent required • Certified Medical Assistant (preferred) • Experience with both front office (patient interaction) and back office (clinical support) activities • Experience providing patient care, including medication-related support and monitoring vitals • Familiarity with Electronic Health Record (EHR) systems (eClinical Works preferred) • Strong attention to detail and accuracy, especially in documentation and patient monitoring • Excellent customer service and patient communication skills • Ability to work effectively in a fast-paced, structured, and team-based environment • Strong communication and interpersonal skills • Problem-solving mindset with the ability to recognize and escalate patient concerns • Able to perform light physical lifting • Reliable, consistent, and team-oriented • Valid Driver’s license and means of transportation • Bilingual is a plus (but not required) PROPOSED SCHEDULE Mon–Fri, 9:00 AM – 5:00 PM (40 hours per week) COMPENSATION & BENEFITS • $22.00 – $25.00 per hour (negotiable based on experience) • Medical, Dental, Vision • Paid Time Off (PTO pool) • Paid Holidays