Application Administrator I, IT - Epic Cadence, Prelude, Referrals

Application Administrator I, IT – Epic Cadence, Prelude, Referrals About this position: The Application Administrator I is an application design and configuration resource for vendor‑purchased and NMHC‑developed applications. Acts as liaison with designated department super‑users, application vendors, education and support staff regarding application upgrades, service requests, and optimization. The role focuses on one primary area of expertise—customer access, revenue cycle, clinical, ancillary department, or administrative/corporate applications. It functions as an application team member, often taking direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator I works closely with IT Resource Educators and Customer Support staff to maintain and support the application system environment. Must live in Minnesota or Wisconsin to be eligible for this role. Responsibilities Act as liaison with designated department super‑users, application vendors, education and support staff regarding application upgrades, service requests, and optimization. Requirements Education: Required certification/associate degree or 3 years of related application use with business or health‑care work experience. Prefer bachelor’s degree in information technology, health‑care, or related field. Experience: Required 1–3 years of professional working experience in EPIC. Demonstrated analytical critical‑thinking skills for process improvement or problem resolution. Knowledge of customer‑service methodology and accountability. Demonstrated interest in learning new technologies and applications. Demonstrated self‑motivation and willingness to take on additional responsibilities. Licensure/Certification: Maintained professional/clinical competence, certification and/or licensure as applicable. Preferred: Experience with Epic Cadence, Prelude & Referrals. Additional experience with Epic Welcome a plus. Location & Eligibility: Must live in Minnesota or Wisconsin. Applicants must be authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position. Job Details Work Group: Non Contract Hours per week pay period: 80 Shift: Days, 8 hours Remote or On‑site: Hybrid Remote FLSA Status: Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility. Salary Range: N18 ($29.14 – $43.72) per hour, based on experience. Shift Differential: Compensation may include shift differential pay depending on the position and shift worked. STI Bonus Eligible: False Benefits Health & Welfare Benefit Packages 401k Retirement Match or Pension Plan, based on workgroup eligibility Generous Paid Time Off (PTO) Plans Adoption Reimbursement up to $3,000 per child Child Care Discount Program with New Horizon 10% off weekly childcare tuition Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit‑eligible team members Public Student Loan Forgiveness program is available for non‑profit organization. Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Equal Employment Opportunity Statement North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: View email address on click.appcast.io. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: View email address on click.appcast.io. Inspection of AAP North Memorial Health is a federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written affirmative action program for individuals with disabilities and protected veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours. Link to Policy #J-18808-Ljbffr North Memorial Medical Center