Helpdesk Specialist

-Performs remote testing and provisioning of company products/services. Serves as customer service point of contact. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of trends and service availability. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Acts independently to determine methods and procedures on new assignments. The successful candidate will support compliance activity governed by the Federal Government. Candidate must meet United States government security requirements in accordance with government contract.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- This is a shift position.: 12:00 Noon - 8:30 PM ET.
- Employees must be available to work a flexible schedule (including days, nights, weekends and holidays) during emergency situations.
- This department is a 24 X 7 support center to the customer during emergency situations.
Must Have:
- High school diploma or equivalent
- Current or ability to obtain a U.S. Government Security Clearance (required)
- One year customer service experience
- Minimum of one year experience that demonstrates proficiency in Microsoft Office products.


Nice to Have Skills & Experience
- Bachelor's degree preferred


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.