Sr. Director Digital Strategy, Governance & Transformation - Mars Veterinary Health

Support Office - Vancouver

Los Angeles, CA

New York, NY

Full time

R-252043

JOB TITLE:

Sr. Director Digital Strategy, Governance & Transformation - Mars Veterinary Health

LOCATION & SCHEDULE:

Support Office - Vancouver, Full time

COMPENSATION:

$242,400.00 - $378,750.00

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

This role requires associates to work out of a MVH North America hub location – New York, NY | Vancouver, WA | Santa Monica, CA.

Why This Role Matters:

The Sr. Director, Digital Strategy, Governance & Transformation will serve as a strategic thought partner to the CDIO and Head of Transformation, developing and evolving the strategy, governance, and performance functions across MVH’s digital and data portfolio. They will drive alignment between business outcomes, technology investment, and platform/product development. This role will oversee portfolio and financial governance, lead transformation performance management, and act as a key liaison with internal and external stakeholders, including Mars Petcare entities and strategic partners. This role is a hybrid blend of project management to execute transformational change and strategic perspective to envision and create the strategy 2-3 years out.

You Will:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

Digital & Data Strategy

• Define and continuously evolve MVH’s group-wide digital and data strategy in close partnership with executive and functional leadership

• Oversee the end-to-end portfolio governance model, including demand intake, scoping and prioritization of digital / data analytics investments and managing the decision-making process through governance forums, including close alignment with SRO function

• As a strategic though leader for MVH, stay deeply attuned to external industry, technology and market trends to inform strategy development, enabling MVH to place more disruptive digital and data ‘bets’

• Align technology strategy with clinical, operational, and business goals across MVH’s global portfolio

Product & Platform Portfolio Management

• Oversee the full product and platform portfolio, ensuring value and cost delivery, prioritization, lifecycle management and governance discipline

• Drive strategic alignment and decision-making across multiple product teams and technology domains

• Ensure portfolio coherence across clinical, operation and commercial priorities, avoiding fragmentation and duplication

Performance Management

• Establish and enforce strong financial and value-based rigor across all digital, data and transformation initiatives

• Ensure each initiative is underpinned by a robust business case, with clearly articulated business pain points, value hypotheses and measurable outcomes

• Define and monitor KPIs, OKRs, and other outcome metrics that genuinely matter to clinical, operational and financial performance

• Own value tracking and benefits realization

Budget Ownership & Governance

• Oversee Transform and Run budget creation and ongoing financial steering.

• Implement new financial controls (in partnership with Finance), governance mechanisms, and reporting to drive transparency and accountability.

• Lead the behavioral and operating model shift from decentralized, functional budget ownership to centralized portfolio oversight.

• Work closely with Global Process Owners (to be appointed) to drive greater standardization in technology choices, anchored in the agreed global macro processes

Third-Party & Partner Governance

• Partner with the MVH CTO and Head of Data & Analytics to manage strategic third-party relationships, including vendor performance, contractual compliance, and value delivery

• Oversee sourcing and partnership models to support the digital and data roadmap and shape/evolve partnership and sourcing models to flex capacity and capability in line with the digital and data roadmap

Change & Transformation Management

• Lead change management strategy and execution, ensuring effective adoption and stakeholder engagement across MVH brands and regions

• Own and drive clear communication to leadership articulating where investments are being made, why they matter and what trade-offs are required

• Play an active leadership role in key forums, including SRO forum, GLT and other cross-functional governance bodies

Mars Petcare Relationship Management

• Support the Head of Transformation in liaising with Mars Petcare entities, aligning MVH’s digital strategy with broader group initiatives and governance

• Represent MVH in cross-entity forums and joint programs, fostering collaboration and shared innovation

• Other job duties as assigned.

Your Experience Should Include:

• Bachelor’s degree in Business, Technology, or related field is required. MBA or equivalent is preferred.

• 12+ years of experience in digital strategy, portfolio management, or enterprise governance in a complex, multi-brand environment

• Minimum 5 years in a senior leadership role overseeing cross-functional technology teams

• Proven track record of leading transformation programs and delivering measurable outcomes

• Deep understanding of digital products, platforms, data ecosystems, and enterprise technology

• Strong financial acumen with experience in budget planning and performance tracking.

• Exceptional stakeholder engagement skills, with the ability to influence across C-level and cross-functional teams

• Experience working within large, matrixed organizations or global corporate groups (experience with Mars is a plus)

Salary range: $242,400 - $378,750

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

What We Offer You:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.

• Medical, dental, and vision insurance for you and your loved ones.

• Fertility and family-building assistance.

• Paid Parental leave.

• Practice Paid Basic Life Insurance.

• Practice Paid Short- and Long-Term Disability.

• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.

• Commuter Benefits.

• Legal Plan.

• Health Savings Account & Flexible Spending Account.

• Mental health support and resources.

• Paid Volunteering.

• Optimum Wellness Plans® for up to three pets.

• Continuing Education allowance & MED hours for eligible positions.

• Student Debt Relief (for full-time DVMs).

• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

Part of the Mars Petcare family of businesses, Mars Veterinary Health is a purpose-driven team of 70,000 passionate, pet-loving Associates spanning preventive, general, specialty, and emergency veterinary care. We set a standard for high-quality care delivered through millions of pet visits each year across 3,000 veterinary clinics worldwide. Together, we are dedicated to harnessing our combined knowledge, talent, and resources to lead the veterinary profession in making A Better World For Pets – and the people who care for them.