Care Coordinator II

Position Purpose Supports care management activities and teams assigned to members to ensure services are delivered by healthcare providers and partners and continuity of care/member satisfaction is achieved. Responsibilities Interact with members by performing member outreach telephonically or through home visits. Document the plan for care/services activities. Provide outreach to members via phone or home visits to engage members and discuss care plan/service plan, including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service as appropriate. Coordinate care activities based on the care plan/service plan and work with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress as needed. Serve as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan. Communicate with care managers, practitioners, and others as needed to facilitate member services and ensure continuity of care/service. Support performing service assessments/screenings for members and documenting their care needs. Support documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed. Follow standards of practice and policies compliant with contractual requirements, regulatory guidelines, and standards. Identify needs and make referrals to Care Manager, community-based organizations, and Disease Manager. Provide education on benefits and resources available. Perform other duties as assigned. Comply with all policies and standards. Education / Experience Requires a High School diploma or GED. Requires 1–2 years of related experience. License / Certification For Arkansas Total Care plan: Bachelor's degree in social science/health-related field or high school diploma with at least one year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver’s license, child and adult maltreatment check (before hire and recurring), and a drug screen at time of hire and recurring. Must reside in AR or a border city. Travel 30% required. Preferred Qualifications This is a field-based role supporting members with developmental disabilities needs. Candidates should have strong experience working with the Developmental Disabilities (DD) population. Applicants must reside in and be able to support members throughout Pulaski, Saline, and Faulkner Counties, Arkansas. Pay Range $17.84 - $28.02 per hour. Benefits Competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. EEO Statement Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act. #J-18808-Ljbffr