Front Office Specialist - Pediatrics Cardiology - Kennesaw

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. Work Shift Day (United States of America) Job Summary The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers. Core Responsibilities And Essential Functions Customer Service: a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. Customer Service: b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. Customer Service: c. Communicating quickly and often with patients, if there is a delay or wait for patient care. Customer Service: d. Working with both clinical staff and providers in a team approach. Customer Service: e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long. Operations/Revenue Cycle: a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. Operations/Revenue Cycle: b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. Operations/Revenue Cycle: c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. Operations/Revenue Cycle: d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits. Operations/Revenue Cycle: e. Contacting patients for appointment reminders. Administrative: Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests. Administrative: Other duties as assigned by management. Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct. Required Minimum Education High School Diploma General or GED General Required Minimum License(s) And Certification(s) All certifications are required upon hire unless otherwise stated. Required Minimum Experience 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required. Required Minimum Skills Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting. #J-18808-Ljbffr Wellstar Health System