Senior Systems Engineer

Position Overview The Senior Systems Engineer is responsible for high-impact escalations, technical standards, project architecture, risk reduction, mentoring, and leadership-ready technical recommendations. Responsibilities Lead escalations involving Microsoft 365, Entra ID, Intune, Active Directory, virtualization, servers, backup/DR, firewall, and network dependencies. Create client standards for identity, endpoint, server, backup, firewall, documentation, and lifecycle management. Support QBR and roadmap inputs with practical risk, budget, and sequencing recommendations. Review project plans, onboarding findings, and recurring ticket patterns for root-cause improvement. Mentor engineers and service desk teammates through runbooks, technical reviews, and escalation feedback. Qualifications Senior-level troubleshooting across Microsoft cloud, Windows server, identity, endpoint, backup, and network layers. Experience making technical recommendations that business leaders can act on. Strong MSP or multi-environment consulting background. Ability to lead without losing documentation discipline. #J-18808-Ljbffr