Host/Hostess

About Us:

Rusty Pelican, Miami is an iconic waterfront dining destination, celebrated for its breathtaking views of the Miami skyline, vibrant energy, and unforgettable culinary experiences. Known as the place to celebrate life's most memorable moments , the Rusty Pelican seamlessly blends sophistication, flavor, and fun in a way only Miami can.

Our restaurant features a fresh, coastal-inspired menu highlighting the best in locally sourced seafood, premium steaks, and globally influenced small plates-perfect for sharing. Guests enjoy creative craft cocktails, an extensive wine list, and elevated hospitality, whether they're dining al fresco or toasting inside our stunning event spaces.

A favorite of locals, celebrities, and visitors alike, Rusty Pelican Miami has earned numerous accolades, including "Most Scenic Restaurant" by OpenTable, "Most Romantic Restaurant" by Thrillist, "Best Sunday Brunch" by Miami New Times, and consistent praise in the Miami food scene. With over $25MM in annual revenue, it's not just a restaurant-it's a landmark.

Our mission at Rusty Pelican, Miami is to always innovate and consistently deliver a 5-star experience for our teams, guests, and community . We are all about advancement and growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!

Top-notch benefits:

• Paid Sick Time renewed yearly
• Accrued Paid Vacation Time
• Management Referral Program with up to a $4,000 payout for qualifying management positions
• Employee Meals
• Employee Assistance Program (EAP) to assist with work life balance
• Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
• Numerous opportunities for growth and advancement
• Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after 12-month employment
• Opportunities to grow your career with a clear path for advancement
• Plus, more!

Pay: $20 - $23 / hour

Job Summary:

The Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships.

Responsibilities:

• Greet guests with a warm and welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping with special events.

Qualifications:

• Excellent communication and interpersonal skills.
• A friendly, outgoing personality with a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills and attention to detail.
• Prior experience as a host/hostess or in a customer-facing role is preferred but not required.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

• Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace.

All job offers are contingent upon successfully passing pre-employment background check