Health Information Operations Supervisor

Position Highlights Region: Virginia Beach, VA Full Time Schedule: Monday–Friday | 8-hour shifts (8:00 AM–4:30 PM) Priority: High-Priority / Urgent Vacancy The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. The supervisor supports the Health Information Operations Manager and maintains workflow and productivity of HIS’s, handling escalated situations and driving a positive work environment. Responsibilities also include new hire processing, client meetings, call support, ROI processing, faxing, client relation management, reporting, performance management, payroll, time and attendance, and other related tasks. You Will Have a passion to lead, train, and motivate a growing and excited team. Communicate and collaborate with leadership on issues, opportunities, or challenges. Lead Audit Team which receives requests from payors. Review data and provide client and leadership solutions. Be comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Manage the requests coming in from the Risk Management Team of the client. Be the leader of client locations and plan for fluctuating needs. Oversee the escalation calls from our centralized call centers. Participate in project teams and committees to advance operational strategies and initiatives. Coordinate with location/client management on complex issues while building a strong relationship. What You Will Bring To The Table A true leadership philosophy in which the goal of the leader is to serve. Ability to support clients and your team working both on-site and remotely. 1-2 years of Health Information related experience. Well-versed with HIPAA standards. Ability to present to leadership, clients, and your team via video or in person. Solution provider and forward-thinking. Detail and quality oriented in relation to accurate and compliant information for medical records. Proficiency with Power BI, MS Office. Training & Onboarding Datavant DHISC training. Hands-on, role-specific training during the first 30 days. Qualifications High School Diploma or GED. Prior healthcare, HIM, medical records, or ROI experience required. Experience with ROI and EMR systems required. Lead or supervisory experience preferred. Ability to travel locally and work on-site regularly. Proficiency with computers, email, and office equipment. Ability to maintain strict confidentiality and HIPAA compliance. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, and COVID-19. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources on a case-by-case basis, with potential exemptions for disability, medical contraindications, pregnancy, or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We do not discriminate against employees or applicants based on pay inquiries. #J-18808-Ljbffr B Capital