GreenDrop Associate Supervisor

Associate ManagerGreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com.The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.Essential Job Functions:Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and proceduresResponsible for actively engaging in the field with direct oversight to 20 to 30 sites on a regular basisResponsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needsSupport Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activitiesManage supplies, assets, and all maintenance requests at each siteEnsures timely requests of all pickups are communicatedIndependently and collaboratively interacts with donors while exercising good judgmentMaintains a positive and optimistic disposition, and demonstrating a successful customer focused mindsetAble to work independently without supervision and hold a high level of integrity and independent decision makingBuilds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniformAssists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.Work efficiently and call for additional assistance as needed.Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelinesTakes responsibility for reporting any hazard or injury to managementWear tablet holder while recording donor information in company iPadContinuously organize donations in the stock room throughout the shiftComplete and send daily and weekly supply needs to the Area ManagerOther duties assigned by managerRequired Knowledge, Skills and Abilities:Ability to lead and manage effective teams and lead within a team environmentDemonstrate customer service skillsAbility to identify problems and recommend solutionsAttention to cleanliness, organization and detailReliable transportation and commitment to attendance and punctualityHonesty and integrityAbility to communicate orally and in writing and possess excellent verbal and written communication skillsAbility to set priorities, meet deadlines and multi-task with minimal supervisionAbility to work independently or as part of a teamAbility to maintain confidentiality of all informationBasic math skillsWorking knowledge of Microsoft Office including Word, Excel, and Outlook.Willing and able to work a flexible schedule as position dictatesSatisfactory pass physical and background examsClean driving recordAbility to work within Saver’s cultureMinimum Required Education, Training and Experience:High school degree or equivalentMinimum of 2 years in a supervisory customer service role leading 10 or more team membersPhysical Requirements:Reaching overhead 30% of timePushing and pulling 65% of timeStanding 100% of timeBending and crouching 60% of timeRepetitive use of hands 70% of timeGrasping items with hands 80% of timeLifting and carrying 50 lbsTools and Equipment Used:Cell phone and/or laptop for data entryCell phone to communicateUse all company supplied safety equipment as defined in the operating and safety manualsTravel:Must be able to travel between specified sites on a regular basis within geographic territory as well as assist in neighboring territories when neededCar travel within their territory continuouslyMay be asked to travel to outside territories that travel by air within the United StatesWork Address:Remote within specified geographic area to include but not limited to:251 Faith Rd., Salisbury, NC 281464711 Hope Valley Rd., Durham, NC 277075450 New Hope Commons Dr., Durham, NC 277076325 Falls of Neuse Rd., Raleigh, NC 27615Savers/GreenDrop is an E-Verify employer