Corrections Specialist 2 Resolutions- CRCC

Corrections Specialist 2- Resolutions

The Department of Corrections is seeking a highly motivated and qualified individual for the role of Corrections Specialist 2 in Resolutions for the Coyote Ridge Corrections Center (CRCC), located outside the Tri-Cities in Connell WA. The Health Service Resolution position acts as the health services administrative arm in addressing complaints filed by the patients; therefore, this position must work directly with patients, facility staff, clinical staff, supervisors, managers and local administrative staff in the resolution of these complaints at the lowest level possible. It is the position's responsibility to research policy, operational memorandums and facility practices and to render researchable information, data, and analysis, which addresses a wide range of administrative actions that correct and address complaints relating to the grievance program. This requires at times, the correction of not only the work of others, but also correction of facility operations and practices when necessary. Coyote Ridge Corrections Center has a diverse population seeing different chronic diseases and taking care of those that need long term and palliative care.

Extended Observations unit up to 96 hr. stay (4 beds)

Long term palliative care unit

See up to 2500 patients with different chronic disease (diabetes, hypertension, cancer, autoimmune disorders and much more)

The mission of the Department of Corrections is to 'improve public safety by positively changing lives. For additional information visit our website at doc.wa.gov

Correctional Health is a rewarding career path at DOC, in which health care professionals treat a wide array of cases for patients residing in a state correctional facility. Health Services is responsible for basic primary care for incarcerated individuals. All disciplines within all of the 12 correctional facilities work closely together to reach a common goal, providing the best, most efficient, and cost-effective health care possible. Emphasis is placed on early identification of health concerns, care for acute and chronic health problems, and preventive care.

A completed application packet will include:

• A detailed resume
• A cover letter
• Three professional references

Applications will be reviewed as they are received. The hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible.

Duties

Duties can include:

• Facilitate, direct and implement all aspects of the facility's Resolutions Program.
• Implement The program in accordance with DOC'S OGP Manual, and Policy 550.100 as it relates to health Services.
• Responsible for providing the population with relevant documentation, information, and access to resolution program as it relates to health services.
• Gather all complaints in accordance with policy from the facility resolution coordinator, review each resolution to triage any urgent resolutions for immediate attention.
• Confirm all resolution documentation submitted is accurate and filed for appropriate processing.
• Administer appropriate health services resolution determinations and manage timelines at each level of review
• Coordinate requests to the facility resolutions coordinator for notification of time extensions.
• Responsible for ensuring that appropriate health services responses are provided at level 0, 1, AND II.
• Coordinate the processing of health services incarcerated individual resolutions at all levels including emergency and PREA complaints to ensure time requirements are met and work directly with the facility resolution coordinator.
• Maintain confidentiality of the program.
• Assign Health Services investigations to appropriate staff.
• Review documents for compliance.
• Ensure timely interviews are conducted.
• Ensure that incarcerated individuals are interviewed at least once before a health services resolution is submitted and level III.
• Correct Health Services administrative suggested responses.
• Confirm research, and fact findings are accomplished.
• Coordinate as necessary between staff, incarcerated individuals, and/or operational issues.
• Analyze resolution data reviewing trends within the facility in a timely manner
• Provide appropriate data analysis and trends reporting to health services management on a regular basis including emergent issues as appropriate
• Ensure health services staff and incarcerated individuals are knowledgeable in the resolution program by providing orientation/training
• Assist with training of health services investitive staff as needed
• Work with facility resolution coordinator on issues specific to Health Services
• Other duties as assigned

Qualifications

Required qualifications:

• Six (6) years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or closely related field.
• Knowledge and understanding of basic medical concepts, patient assessment and care planning, medical record management.
• Knowledge and understanding of resolution, tort, or other investigative processes.
• Proficiency using Microsoft Office software (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to maintain accurate records, document resolutions, and manage cases efficiently and effectively is essential for ensuring compliance and accountability.

Preferred/Desired Qualifications:

• Experience working in a health care setting or knowledge of health care operations and patient care.

Supplemental Information

Mission : The mission of DOC is to improve public safety by positively changing lives.

Our Vision : Working together for safer communities.

Our Commitment : To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values :

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

IMPORTANT NOTES:

• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit .

• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

**Please note: Phone number AND email address are required for all professional references.

• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-